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Team Leader - Call Centre

Search Consultancy Ltd

Team Leader - Call Centre

£23000.00 per annum

Search Consultancy Ltd, Howard Hill

  • Full time
  • Permanent
  • Graduate programme

Job posting date not available, 26 Sep

Closing date: Job Closed

job Ref: Req/448327

Full Job Description


If are you looking for an exciting new Team leader position with great future opportunity then we would love to hear from you!

Centrally and ideally located in a newly refurbished building giving immediate access to the ever improving Sheffield City to maximise your breaks and downtime.

My client are an award winning local internet provider and are looking for experienced Team leaders with a proven track record in delivering outstanding customer service and coaching others to produce high performing teams. As the successful candidate you will be a driven individual who works well under pressure and enjoys the pace and atmosphere of a busy contact centre.

Your responsibilities would include:

* Manage, coach and develop a team of Customer Service Advisors to ensure quality and productivity targets are met through monitoring of KPIs and performance
* Conduct regular 1-2-1 meetings with your team to maintain focus and motivation on Customer Service standards and targets
* Innovative motivation of your team
* Support senior management
* Prepare and Plan for upcoming meetings and also follow up on actions raised.

As a successful Team Leader you have the following:

* Passionate about people development and coaching, proven experience in performance management and call monitoring
* Work well under pressure and follow through on items to completion
* Strong communication skills, both written and verbal
* Decision making and problem solving skills
* Excellent planning and organisational skills
* Able to competently articulate business goals, performance requirements and lead the implementation of change

And in return there is a great benefits package including:

* Free staff broadband/product accounts
* Flexible employment benefit scheme
* Savings on a wide range on top branded names including, gadgets, holidays and much more
* Fantastic working environment with dedicated break and games areas
* Extensive training and career development

If you are interested please call Kate Dewsnap on or email kate.dewsnap@search.co.uk

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.