Create policies, procedures and templates for FC Book of Business and Cluster changes. Analyzeorphaned accounts to assign to an active FC. Design repeatable process of customer notification of FC departure or arrival of new FC. Create process for review and update to intranet content with support of content owners, and execute first such review and update. Enhance existing FC Compensation tools available to FCs to model their revenue and asset production and compensation.

Review and amend on-boarding and off-boarding checklists for all client facing job families (FC, CSA, MD). Develop a survey to be completed by all new hires within the last 12 months to identify process improvements to enhance the FCon-boarding experience. Design and develop self-directed training modules based on content provided by Subject Matter Experts. Analyze and map process improvements for existing processes as well as develop new processes to improve operational efficiencies working in collaboration with Subject Matter Experts.

Duties:

• Create program management plan for all assigned tasks based on stated deadlines.
• Daily collaboration with subject matter experts to gain knowledge for assigned tasks.
• Utilize analytical skills to identify issues and/or to design a solution for issues.

• Must have an expected graduation date between December 2018 – June 2019.
• Must have an overall cumulative GPA of 3.00or above.
• Must be available to work full-time, 40 hours per week, for the duration of the program.

Position Qualifications:

• Major in Computer Science or related field
• Software development skills
• Experience with REST API development
• Develop front ends in HTML5 and other web tech that's highly responsive and visually exciting
• Program backend API services that interface with third-party APIs
• Always looking for new ways to innovate in every aspect of development
• Receptive to mentoring, turns feedback into immediate action. Self-motivated to improve personally and as a team
• Creative Skills: The ability to think out of the box and analyze when approaching innovation management activities(strategic & creative thinking) and passion for understanding consumer behavior
• Active Collaboration: Ability to work with all levels of the organization and resourcefulness to improvise and adapt via creative problem solving
• Communication Skills: Excellent written, verbal, and interpersonal communication skills are required. The incumbent will present to diverse audiences, work cross-functionally for results and collaborate with external partners

Interns will have the opportunity to participate in a series of structured activities designed to enhance their learning experience including:

• Internship New Hire Orientation
• Senior Leadership Speaker Series
• Professional Development Seminars
• Community Involvement & Volunteering
• Social & Networking Events

We're Santander. As part of one of the largest global banks, Santander Bank offers a world of opportunity. With over 8,000 team members in the U.S., we're recruiting people like you who want to be challenged and strive for something better. At Santander, you'll be rewarded with competitive compensation and market leading benefits. You'll have access to comprehensive career development programs that empower you to grow and advance. You'll discover a company where you can shape a bright future.