I.T. Help Desk Technician

Position:  I.T. Help Desk Technician
Type:  12 Month Employee
Location:  
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JOB DESCRIPTION

Please upload a letter of intent and your resume while completing the application.  This job posting will close June 9, 2017.  Only applications recieved online and before the due date will have full consideration.

Position Title:          IT Help Desk Technician

Department:             Information Technology

Reports To:             IT Specialist

Salary Range:         $30,000 and up

Position Type:        Non-Exempt

Schedule:                 12 Months

All employment at PSAS is under the PERA retirement plan.  By accepting employment at PSAS you agree to participate in automatic payroll deposit and abide by all policies and procedures put forth by the administration of PSAS. 

MAJOR FUNCTION:

This full time IT Help Desk Technician will work with staff, students, parents, and community members of Pueblo School for Arts and Sciences to ensure a positive experience in the use of all school technology related software and devices. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. The Help Desk Technician resolves problems using remote diagnostic and help request tracking tools, as well as providing on site assistance as required.

                                                      

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must have the requisite knowledge, skills, and ability to be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. It is determined that in order to carry out the essential duties and responsibilities an individual must be able to work at a desk, conference table, or in meetings of various configurations; stand and circulate for extended periods of time; hear and understand speech at normal levels; see up close, at a distance, and have depth perception; communicate so others will be able to clearly understand normal conversations; bend and twist, stoop, kneel, run and crawl; reach in all directions; and lift and carry up to 25 pounds.

                        

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills

  2. Knowledge of computer hardware and software applications

  3. Ability to work with multiple staff members, are support all campuses in PSAS Scope

  4. Knowledge of technologies available for use in instructional setting

  5. Demonstrate aptitude or competence for assigned responsibilities

  6. Excellent problem solving skills

  7. Ability to sit or stand for extended periods of time

  8. Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle computer components for extended periods of time

  9. Highly self-motivated and directed

  10. Ability to lift and transport heavy to moderately heavy objects, such as computers and peripherals, up to 40 pounds

  11. Exceptional customer service orientation

  12. Ability to manage multiple tasks with frequent interruption

Job Duties

  1. Provide excellent customer service that is kind courteous, timely, efficient, and solution oriented to all (staff, students, parents & guests) end users.

  2. Assists in maintenance of VOIP Systems; configuring new phones, troubleshooting connectivity issues, etc.

  3. Provides support to all output devices including but not limited to: computer monitors, printers, copiers, fax machines, projectors.

  4. Receives and responds to incoming emails/phone calls and or walk-ins regarding computer, software, and other technology related problems.

  5. Remotely performs analysis, diagnoses, and resolves complex computer problems for a variety of end-users.

  6. Provide information and training remotely to school/district staff on the use of the various technologies, student information systems and technical procedures / processes.

  7. Provides technical support and user access to online curriculum, student information systems, instructional systems that have user defined accounts and permissions.

  8. Prioritizes and schedules resolutions, escalates problems (when required) to the IT Specialist.

  9. Accesses software updates, drivers, knowledge bases, frequently asked questions, and other Internet resources to aid in problem resolution.

  10. Performs quality assurance follow-ups to all helpdesk and assistance requests.

  11. Evaluates documented resolutions and analyzes trends for ways to prevent future problems.

  12. Provides assistance to other members of the Information Technology Department as required.

  13. Provides support for student information system, including end user support and reporting.

  14. Assists Special Programs with unique configurations and installations for target students.

  15. Perform other duties as assigned.

Note:  This position requires the ability to work occasional evenings to support all programs, field trips and to monitor students before/after school or during lunch and recess.  You must be able to work these hours in order to be considered for this position.

REASONING ABILITY:

  • Defines problems, collects data, establishes facts, and draws valid conclusions;

  • Interprets an extensive variety of technical instructions;

  • Synthesizes complex or diverse information;

  • Collects and researches data;

  • Uses intuition and experience to complement data;

  • Designs work flows and procedures.

CONDITION OF EMPLOYMENT:

  • Participation in payroll automatic deposit.

  • PSAS is a public employer that operates under the Colorado General Assembly under Title 24, Article 51 of the Colorado Revised Statues and all employees are members of Colorado Public Employees’ Retirement Association (PERA).For more information visit the PERA website at www.copera.org.

EDUCATION and/or EXPERIENCE:

MINIMUM REQUIRED:

  • Associates Degree or equivalent experience in Information Technology

PREFERRED:

  • Training and experience with computer equipment, software, and peripherals.

  • Valid Colorado driver's license

  • A+ Certification is preferred

  • Experience in the installation and maintenance of Enterprise Network and Server management systems.

  • Experience in the installation and maintenance of LAN/WAN/WLAN network systems.

  • Prior programming experience

  • Experience working with Google Platform

  • Knowledge of Powerschool Administrative programming

  • Basic Website Design

     

    THE PUEBLO SCHOOL FOR ARTS AND SCIENCES IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYEE.
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