The Inside Sales Representative is responsible for providing effective customer service and sales knowledge for customers, agents and regional sales managers.  Managing order entry, return goods authorizations, product knowledge, answering for filtering technical questions, and helping navigate website questions.  Creating solutions, finding new sales leads, soliciting through cold calls, developing accounts, while multitasking daily tasks.  Building rapport with assigned accounts by offering promotions and up selling.

DUTIES AND RESPONSIBILITIES:

• Provide sales support to outside sales staff to ensure effective levels of customer service.
• Respond quickly and efficiently to customers’ needs via telephone, email or other media.
• Provide solutions to customer needs.
• Translate customer requests into actual customer needs.
• Establish and maintain long-term customer relationships by providing solutions to their needs.
• Quote prices for various jobs as required.
• Assist in locating special parts or products for customers using available resources.
• Process customer orders, returns, credits, cash and credit card transactions.
• Provide excellent follow-up for all sales calls and orders as needed.
• Participate in ongoing product and company-wide training.
• Communicate daily with the Sales Department in regard to customer needs and inquiries.
• Special projects as required by Area Sales Director.

 

MINIMUM JOB REQUIREMENTS:

• High School or GED
• 2-3 years of inside sales experience, in electrical distribution a plus
• Good organizational and time management skills.
• Excellent follow-up
• Excellent customer service skills
• Ability to resolve problems

 

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Must work well with or without supervision, motivated and a team player. Will work under office supervisor and RSM.  Will work with agents, distributors and other Nicor departments. While performing below duties/responsibilities.
• Lighting Knowledge
• Verbal and Written Communication Skills
• Abel to Perform Under Pressure
• Critical Thinking Skills
• Problem Solving
• Multitasking

 

 WORKING CONDITIONS:

• Office setting

 

EQUIPMENT USED:

• Fax
• Copier/scanner
• Desk top computer
• Phone