VCC Design Engineer


Premium Job From Michael Bailey Associates

Recruiter

Michael Bailey Associates

Listed on

8th October 2018

Location

Prague

Salary/Rate

Upto £75

Type

Contract

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Our client who are a global Telecommunications organisation are looking for a VCC Engineer to join them on site in Czech Republic for an initial 7 month contract.

The engineer will be responsible for designing, developing, building and testing routing scripts in Virtual Contact Centre (Contact products).This involves working with the customer's designated telecom/contact centre specialists to gather requirements of the new solution and develop and configure VCC to meet those requirements. The development can span various media types (phone, e-mail, chat, web call back, etc.) and can require integration into a customer provided CRM system or database outside the clients VCC platform, such as SalesForce.com, SAP, Oracle, Microsoft Dynamics, etc.

The ideal candidate will have the following:

* Bachelor of Science Degree

* 2-3 years Contact IVR/ACD build experience

* Minimum of 2 years' experience in developing cloud contact center applications

* Strong technical knowledge in the telecom and contact center industries

* Candidate must be a team player with ability to develop multiple customer applications at one time

* Proven ability to coordinate, communicate, and execute application delivery in time intensive timeframes

* Strong proficiency in Microsoft software applications: Word, Visio, Excel, PowerPoint, Project & Access

* Excellent written and verbal skills with confidence in leading external customers through critical tasks and deadlines

* Must be well organized, knowledgeable in the telecom industry with emphasis on toll free routing, VoIP and ACD/IVR functionality

* Willingness to work with a team and take direction from non-management personnel

* Detail oriented with demonstrated ability to interpret the big picture.

* Anticipate potential project road blocks and identify alternatives in an independent and efficient manner

* Willingness to work aggressively until the project goal is achieved

* Technical abilities involving IVR/ACD, CRM Integration, Web Services and some Speech development and coding experience

To apply send your CV

Michael Bailey International is acting as an Employment Business in relation to this vacancy.

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