Position Overview / Summary

The Hospitalist Liaison is primarily responsible for engaging patients and their families in a positive and supportive manner while they are being treated at Mercy Regional Medical Center.  This person will be tasked with communicating any issues or concerns of the patient to the clinical staff to ensure a positive outcome.

 

Essential Functions (Including, but not limited to)

• Perform patient rounding for new admissions, follow up visits and all discharges
• Maintain a daily rounding log with patient data and comments
• Mangage bundled payment caseload for BPCIA identified patients
• Prepare, present and participate in weekly hospitalist audit and internal surveys
• Attend patient experience meetings twice per week
• Collaborate with Practice Manager to assist with program needs when required
• Initiate and facilitate frequent communication with Staff Hospitalists, Dr. Thomas, and Dr. Massouh
• When requested by Practice Manager, Director of Operations, or President follow up with Mercy Providers on delinquent census/billing
• Additional patient experience duties may be added as requested by clinical Site Director, Chief Medical Officer, or Mercy Regional Medical Center administration
• Perform other duties as assigned, including but not limited to the processing of death certificates, attendance and coordination of quarterly program meetings, insurance and patient follow up as time allows, etc.

 

Expectations

• Complete essential functions in a timely and accurate manner while maintaining confidentiality
• Function as an active team member by attending and contributing to staff meetings
• Maintain regular contact with supervisor regarding work completion status, questions or concerns, and other pertinent information
• Maintain regular contact with clinical staff
• Demonstrate professional behavior and teamwork
• Demonstrate professionalism and accountability by adhering to regular work schedule, attendance and punctuality
• Assist in the training of team members when needed
• Record days and hours worked on timesheet accurately through CBIZ
• Maintain positive attitude and positive interactions with co-workers
• Actively make suggestions for improvements when applicable
• Maintain organized, detailed and retrievable records
• Goal and expected outcome of patient experience is 85%

 

Job Requirements

• 2-3 years of experience with patient interaction in a healthcare setting
• LPN preferred
• Understanding of medical terminology and HIPAA requirements
• Ability to work independently
• Excellent written and verbal communication skills
• Experience with Microsoft Office
• Ability to interact positively with patients, clinicians, and non-clinical staff while maintaining confidentiality