You already have a job. Now get a purpose.

We all want our careers to make a difference. If you are experienced and highly effective in technical support, customer service, and/or inside sales, we’d like to hear from you.

Crimes are committed every day, and LeadsOnline is the system investigators turn to for answers. The critical lead in the murder investigation featured on NBC’s Dateline was solved by detectives using LeadsOnline. It’s how they get the big break near the end of Part 5. Click here to watch!

It’s a great place to work.

LeadsOnline Client Support Specialists assist and train law enforcement agencies and reporting businesses while earning a competitive salary, benefits including matching 401(k) after one year of employment and insurance (medical/dental/vision/STD/LTD) covered by the company. Our office, near the Shops at Legacy in Plano, is a jeans-casual, smoke-free environment. We have free covered parking to protect your car from the Texas hail storms and more flavors of coffee than anyone needs.

You’ll be proud of your meaningful role in solving crimes and will also enjoy the team of sharp people around you.

Enough about us, let’s talk about you.

The Client Support Specialist is a critical role at LeadsOnline. We are looking for people who:

• Exhibit a positive attitude, attention to detail, excellent phone presence, and technical problem-solving skills.
• Effectively work in a team environment.
• Follow processes for the delivery of excellent service to thousands of law enforcement investigators and reporting businesses.
• Enjoy solving puzzles and won’t quit when the solution is ambiguous.
• Utilizes the resources at their fingertips when they are unsure of how to proceed.
• Follow security processes to maintain confidentiality of information.

Qualifications:

• Two years’ experience in technical support, customer service, call center and/or inside sales – preferably for a mission-critical service with 10,000+ end users.
• Formal customer service and/or inside sales management training.
• Positive and energetic phone presence.
• Associate degree, technical certificate or military experience.
• Demonstrated track record of getting the job done, quickly and accurately without excuses or complications.
• Demonstrated organization/project management skills.
• Strong verbal and written communication skills.
• Maintain work environment that is clean, ordered, simple, efficient and functional. Literally and figuratively.
• Must live within 45 rush-hour minutes of 6900 Dallas Parkway, Plano Texas.
• Must pass criminal background checks and drug tests.
• Able to show documentation of eligibility to work in the US.

Preferred Qualifications:

• Experience in training others to perform new tasks concisely and effectively.
• Experience in computer repair and/or technical roles.
• Experience supporting remote software users by phone, email or chat.
• Bachelor’s degree.
• Experience in supporting criminal investigations as a crime analyst or similar function.
• Bilingual in English/Spanish is a plus. 

In your cover email, please briefly summarize an accomplishment in your career that is relevant to the responsibilities listed above.

Required: Resume (upload in the application)

LeadsOnline is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics.