Recruiter: Lynette Battson
Telephone: 208-235-7105
Fax: 208-233-1729
Email: lbattson@isucu.net
 

ISU Credit Union is seeking a dynamic individual to work for the #bestemployeronearth as a full time Mortgage Loan Officer in the Idaho Falls area. All Credit Union employees must embody the Credit Union’s mission statement to deliver an exceptional financial experience, enrich the lives of our members, and benefit our educational partners. The employee’s actions should always be directed toward member service by showing a positive attitude and treating the member with the utmost respect leaving them with a WOW experience.

The primary role of the Mortgage Loan Officer is to originate mortgage loans for Credit Union members.  Mortgage loan requests are analyzed and approved/denied based on lending policy and lending limits.

Essential Functions & Responsibilities:

• Takes and reviews applications for mortgage loan business. Explains loan programs and advises members of loan options and requirements.
• Analyzes member financial condition to include credit history, credit score, collateral, and other financial information to assess the degree of risk and the member’s ability to repay the loan.
• Makes decisions within loan approval authority or forwards the loan request to higher levels for decision.
• Completes or directs completion of all loan documents. Ensures documentation is complete and accurate and conforms to Credit Union and regulatory standards. Completes required reports and records. Meets with member to explain terms and conditions and close the loan.
• Stays abreast of new types of mortgage loans and lending trends, market conditions and factors, and other financial services and products to better meet members' needs.
• Participates in developing lending and deposit business for the Credit Union. Identifies opportunities to cross-sell new or additional services or products to members. Markets the Credit Union’s mortgage lending program to companies and individuals within the real estate community.
• Calls or visits with members who are delinquent on their mortgage loan. Assists in collection of past due loans.
• Evaluates acceptability of loan on secondary mortgage markets. Attends and participates in meetings and committees as required.
• Performs other job related duties as assigned.

Performance Measurements:

• Provide friendly, professional, personal service to all customers and coworkers.
• Achieve or exceed assigned loan volume (dollars and/or numbers).
• Ensure loan decisions are made and relayed to appropriate parties.
• Maintain a delinquency rate at or below Credit Union policy.
• Maintain a charge-off rate in accordance with Credit Union policy.
• Maintain a thorough knowledge of all mortgage products, rates, trends, market conditions, and related competitor products.
• Ensure loan decisions are in compliance with all applicable Federal, State, and lending regulations, policies, and procedures.
• Troubleshoot and resolve member and internal inquiries in a timely and accurate manner.
• Behavior should be conducive to a positive, productive working environment by providing informed, professional, and accurate service and support to all members and associates.

Knowledge and Skills:

• Experience:  Two to five years of similar or related experience.
• Education: (1) A two-year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.
• Interpersonal Skills:  A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
• Other Skills:  Thorough knowledge of principles and processes for providing member and personal services. This includes member needs assessment, meeting quality standards for services, and evaluation of member satisfaction. Considers the relative costs and benefits of potential actions and chooses the most appropriate one. Talks to others to convey information effectively.
• Physical Requirements:  Ability to express or exchange ideas by means of the spoken word. Talking is important to impart detailed or important oral information accurately and quickly to other workers and the public. Must also have the ability to perceive sounds and words through oral communication.
• Work Environment: Work is generally performed in a temperature-controlled office environment. Exposure to ambient office equipment noise such as computers, telephone, and conversations between coworkers and members. Travel between Credit Union facilities requires periodic exposure to outdoor elements including heat, cold, rain, snow, or other inclement weather.