Job Description

The Customer Service Representative  position will involve answering multiple phone lines, providing customer service to agency customers, receiving and processing insurance payment for existing customers, drafting letters & reports, and other additional clerical duties as directed by the agent or associates.

Responsibilities

• Document each customer contact in eAgent.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.
• Provide exceptional customer service.
• Maintain client relationships with follow up phone calls.
• Schedule appointments for sales staff to meet prospective customers.

Requirements

• Professional phone etiquette is a must. 
• Career minded vision.
• Multi – tasking skills.
• Creating relationships from a cold start.
• Follow through and exceed customer expectation.
• Excellent spelling and grammar skills.
• Great customer service skills.
• Problem solving capabilities.
• We prefer an individual who has an interest in long term employment with opportunities to advance as the company grows. This position requires someone who can successfully manage multiple phone lines while keeping up with the daily demands of dealing with customers, associates, and inquiries about products and services.