Automotive Technician

The technician’s responsibilities include, but are not limited to a dedication: to the company’s mission statement, to company profitability and to 100% customer satisfaction. Also, responsible for following the company policies and procedures as outlined here, in the operations manual and in task-specific procedures.

Must work well with others as a team toward a common goal.

Must commit to continuously educate them through industry-recognized classes, seminars, and tests to keep up with changes in the industry and new vehicles.

Minimum Standard of Performance

Diagnosis

Prior to performance of any diagnostic procedures, it is required that the technicians have a clear understanding of the customer complaint and that the necessary permission to perform the work has been granted. Before recommending and tear downs, dis-assembly or internal inspection, the technician must assure that the customer complaint cannot be resolved by an external service, adjusted repair and have master technician confirm recommendations.

Documentation

All diagnostic procedures, findings, recommendations and services performed will be properly noted and documented in compliance with the procedures outlines by management.

Technical Services

All adjustments, repairs, and services will be performed in a manner as outlined in a recognized, professional publication. At no time will a minor (lesser) service be recommended when a more serious condition exists, or when the performance of a minor service many actually worsen a pre-exsisting condition, or cause a mechanical failure.

Replace Components

When specific on technician’s worksheet, all replaced components will be saved for return to the customer. When not specified, replaced components will be saved until the day after a vehicle is delivered (or picked-up).

Final Test Drive

All vehicles are to be inspected and test driven for the purpose of assuring that the customer complaint has been alleviated. All vehicles are to be rechecked to assure the service was done in a professional manner and the vehicle has been cleaned and readied for customer delivery.