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Position Details Job order - J0817-1384 - Permanent Full Time Title Cloud Operations Analyst 2nd shift Category Infrastructure/Cloud City Lafayette, Louisiana, United States Job Description Cloud Operations Analyst 2nd shift Position Description Monitor Server and Network for the CGI Cloud environment and resolve related issues or escalate issues to on call support team for resolution Your future duties and responsibilities Successful candidate will have extensive Production Environment incident resolution experience in two or more of the following areas: • Linux Administration • Windows Administration • Network Administration (Netflow, pCap, Load-balancer, SSL, Routing, ACL) • Virtualization Systems Administration (VMWare, Azure, AWS, OpenStack) • Security Systems Administration (IPS/IDS, Firewall, Log aggregation) • Through the use of network and server monitoring services respond to network and server issues in the CGI cloud environment. • Triage, analyze, research, track, escalate reported incidents and drive to resolution. Coordinate with the service desk regarding processes on incident management. • Provide excellent customer service and meet set customer satisfaction standards. Maintain client confidence and keep information confidential. • Use incident management tools used in incident analysis and troubleshooting. • Identify, escalate and communicate issues in a timely manner. • Contribute to building a knowledge base centered on known incidents/defects, Frequently Asked Questions, resolved issues, applying lessons learned and previous resolutions to new incidents. • Recommend business processes improvements on service desk functions. • Provide status reports to service desk manager. Provide weekly report on metrics relating to incidents. • Attend and contribute to internal and external client meetings. • Understand and manage work plan scope and activities and provide accurate status on work completion. Required qualifications to be successful in this role • Ability to take ownership and accountability of assignments, build and share knowledge, work independently, and collaborate with business partners, clients, other contractors, and end users. • Excellent customer service and people skills. Excellent analytical, written and oral communication and relationship building skills. • Proactive and self-motivated, committed to achieving deadlines, meeting SLAs, and producing results. • Proven ability to produce quality deliverables within aggressive timelines and manage multiple assignments simultaneously. • Understanding of monitoring and service desk lifecycle and processes. Experience with providing end user support. • Ability to interact professionally with diverse groups, clients, contractors, subject matter experts, and end users. • Experience with metrics reporting and dashboard development. • Knowledge of Microsoft Office Suite, Outlook and SharePoint. • Must be able to successfully pass/complete a CGI background check to start employment. • Must be able to work in the U.S. for an indefinite period of time. • Must be capable of achieving a DoD Secret clearance as a condition of continued employment. • Skilled at System Administration. (Active Directory, Manage user accounts) • Knowledge of Linux and IT Networking. • Knowledge of A+, Net+, Network+ and Security+ • Knowledge of Virtual Machines • Flexibility in work schedule Desired • Associates degree (or experience equivalent) • Minimum of 3 years’ related work experience Build your career with us. It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities. At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create. Be part of building one of the largest independent technology and business services firms in the world. Learn more about CGI at www.cgi.com. No unsolicited agency referrals please. CGI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information. Skills Linux Windows Reference 567757 Click here to apply