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Support Representative Must-Have Resume Skills and Keywords

Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for a Support Representative position? Of course continuing to gain experience working as a Support Representative may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a Support Representative and making sure your resume reflects your experience properly.

We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to Support Representative jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be a Support Representative or to advance your career into beyond this role.

Top Skills Mentioned in Job Descriptions

Top
10
Job Skills
Employers require a broad range of skills and qualifications in their descriptions of Support Representative positions. The top three keywords make up 44.51% of the total set of top terms. Look to the Resume Checklist below to see how Customer Service, Technical, and Communication Skills shares stack up against the share from resumes. MS Office, Troubleshooting and Information Technology represent an additionally healthy share of the employer Support Representative job postings with their combined total of 29.69%. At 25.77%, Innovation, Hardware, Collaboration, and Scheduling appear far less frequently, but are still a significant portion of the 10 top Support Representative skills and requirements according to employers.

Top Skills Mentioned in Resumes

Top
10
Job Skills
The top three keywords people who held Support Representative descriptions listed on their resumes are Customer Service (appearing on 27.09%), Troubleshooting (appearing on 13.26%), and Technical (appearing on 10.37%). 50.72% of resumes with Support Representative descriptions have at least one of these terms. The Resume Checklist will help you make sense of whether or not employers are also demanding these skills. Microsoft Excel, MS Office, and Communication Skills are still quite common, and a respectable share of skills found on resumes for Support Representative with 24.49% of the total. At 24.78%, Detail Oriented, Database, Data Entry, and Microsoft Office appear far less frequently, but are still a significant portion of the 10 top Support Representative skills and qualifications found on resumes.

Most Important Skills Required to Be a Support Representative as Listed by Employers and Employees

Here is a simple table of the top 10 skills and qualifications as listed by employers in Support Representative job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Support Representative on their resumes.
Top Support Representative Skills
Skills Required by Employers Share
Customer Service 20.19%
Technical 12.62%
Communication Skills 11.70%
MS Office 10.11%
Troubleshooting 10.07%
Information Technology 9.51%
Innovation 8.61%
Hardware 7.28%
Collaboration 4.98%
Scheduling 4.90%
Skills Listed by Employees Share
Customer Service 27.09%
Troubleshooting 13.26%
Technical 10.37%
Microsoft Excel 9.22%
MS Office 7.78%
Communication Skills 7.49%
Detail Oriented 6.63%
Database 6.34%
Data Entry 6.05%
Microsoft Office 5.76%

Support Representative Resume Checklist

Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Support Representative positions. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within Support Representative job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.
Uncommon Keywords on Support Representative Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Proactive
Help Desk Support
Active Listening
Communication Skills
Problem Solving Skills
MS Office
Technical
Auto Delivery
English Speaking
Scheduling
Documentation
Multi Tasking
Collaboration
Troubleshooting
Customer Service
Compliance
Detail Oriented
Employer job listings often list Proactive, Help Desk Support, Active Listening, Communication Skills, Problem Solving Skills, MS Office, Technical, Auto Delivery, English Speaking, Scheduling, Documentation, Multi Tasking, Collaboration, Troubleshooting, Customer Service, Compliance or Detail Oriented as requirements in Support Representative job descriptions; however, candidates mention them far less frequently on their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Support Representative position may help you stand out more to hiring managers.
Common Keywords on Support Representative Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Outlook
Microsoft Windows
Vendor Management
Interpersonal Skills
Data Entry
Database
Human Resources Experience
Mentoring
Both employer job listings and resumes from people who’ve held the position of Support Representative tend to always include skills and requirements found in this list. Whether you’ve only got Outlook, Microsoft Windows, Vendor Management, Interpersonal Skills, Data Entry, Database, Human Resources Experience or Mentoring in your background and experience, make sure to highlight the term prominently on your resume. As a candidate you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as a Support Representative.
Uncommon Keywords on Support Representative Job Descriptions
Job Descriptions
Resumes
25%
50%
75%
100%
Microsoft Excel
Employer job listings seldom list Microsoft Excel as important skills or qualifications in Support Representative job descriptions. Nevertheless, candidates mention them much more commonly in their resumes. If you possess this experience, including this keyword prominently on your resume when applying for a Support Representative position may go unnoticed or even discounted by hiring managers.

FAQs about Support Representative Skills and Resume Keywords

What are the most important Support Representative job skills to have on my resume?

The most common important skills required by employers are Outlook, Microsoft Windows, Vendor Management, Interpersonal Skills, Data Entry, Database and Human Resources Experience. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a position as a Support Representative, suggesting that having these keywords on a resume are important for success as a Support Representative. Additionally, employer Support Representative job descriptions list Proactive as a desirable experience, even though Proactive appears 7.29 times less on resumes, suggesting that it's worth considering including this term if you possess the experience.

What are the least important Support Representative job skills to have on my resume?

Although you'd probably love to load up your resume with every possible keyword you can, employers tend to look for the things they specify in the job description. Our analysis suggests that highlighting too prominently a term like Microsoft Excel which appears 0.45 times less often than in job descriptions for a Support Representative role implies that highlighting this on your resume may not be a great way to stand out.

How do I make sure my resume has all of the right keywords for a Support Representative position?

Unless your resume has a good density of the following skills and experience listed, you may not be considered for the role of Support Representative. Make sure to include a strong showing for the following keywords on your resume:
  • Outlook
  • Microsoft Windows
  • Vendor Management
  • Interpersonal Skills
  • Data Entry
  • Database
  • Human Resources Experience
  • Mentoring
Additionally employers frequently list the following as desirable qualities in a Support Representative candidate, but they are far less common on most resumes:
  • Proactive
  • Help Desk Support
  • Active Listening
  • Communication Skills
  • Problem Solving Skills
  • MS Office
  • Technical
  • Auto Delivery
  • English Speaking
  • Scheduling
  • Documentation
  • Multi Tasking
  • Collaboration
  • Troubleshooting
  • Customer Service
Finally people who held the position of a Support Representative and list it on their resume are adding these terms that are less likely to be noticed by employers. You may want to consider downplaying these terms on your Support Representative application:
  • Microsoft Excel

Before applying for a Support Representative job

At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as a Support Representative. Get started on your journey with a new ZipRecruiter Profile today!