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What Is a Shift Manager and How to Become One

Shift Manager

What Does a Shift Manager Do?

Shift managers play an integral role in all types of industries, including retail, grocery, hospitality, and security. Shift managers who work in the foodservice industry typically work in fast food or other restaurant settings. As an operations shift manager, you supervise and direct employees in all types of tasks and keep the restaurant running smoothly and efficiently. Among your many duties in this career, you must be able to step in and help when the restaurant is busy or short staffed. Excellent customer service skills are essential, and your responsibilities may include cash management and ensuring compliance with food industry standards.

How to Become a Shift Manager

Becoming a shift manager often requires years of experience working in the food service industry as a cook or server. Although you can learn essential shift manager skills during on-the-job training, receiving additional training at a postsecondary education institution may be beneficial to meeting qualifications of the position more quickly. High school diplomas are typically enough of an educational requirement, but some restaurants may prefer additional education. Earning certifications, such as Food Protection Managers Certification (FPMC), may help you land a shift manager position.

What Does the Career Path Look Like for a Shift Manager?

Depending on the type of food industry establishment you work in, there may be some room for advancement. The typical career path for a shift manager results in advancing to crew manager, then assistant manager, and then, in some cases, manager for the establishment. While the opportunity for advancing may be dependent on demand within the company, the average length for being a shift manager is about three years before advancing into another position.

Shift Manager Job Description Sample

With this Shift Manager job description sample, you can get a good idea of what employers are looking for when hiring for this position. Remember, every employer is different and each will have unique qualifications when they hire for a Shift Manager role.

Job Summary

We are looking for an encouraging and charismatic shift manager to join the team at our growing business. As a shift manager, you will oversee daily operations, act as the liaison between staff and upper management, and work closely with your team to maximize customer satisfaction.

Duties and Responsibilities

  • Supervise the operation of the facility, including customer-facing and back areas
  • Manage staff members, create weekly schedules, and assign tasks
  • Motivate staff to meet individual and team goals for sales and customer satisfaction
  • Lead new hire orientation
  • Provide ongoing training and coaching to employees
  • Establish a culture of excellent customer service
  • Greet and assist customers
  • Efficiently resolve conflicts among staff members and between customers and staff
  • Monitor inventory and maintain product stock
  • Oversee the receiving of products and supplies
  • Maintain equipment and arrange for regular upkeep and maintenance
  • Ensure that all areas are clean, tidy, and well-maintained
  • Direct opening and closing procedures; delegate tasks to staff members
  • Perform cash handling, reconciliation, credit card processing, and banking duties
  • Monitor budget and supervise spending
  • Enforce compliance with safety policies and regulations
  • Communicate with upper management regarding operations and personnel
  • Report on employee attendance, productivity, and daily operations
  • Develop strategies to reduce expenses and maximize revenue
  • Perform operational and managerial duties

Requirements and Qualifications

  • High school diploma or GED, required
  • Previous managerial experience
  • Work experience in a similar environment
  • Customer-focused with strong customer service skills
  • Capable team leader; can provide constructive feedback and support
  • Verbal and written communication skills
  • Adept at assessing situations and making decisions
  • Physically able to stand for an extended amount of time and lift up to 45 pounds
  • A positive attitude is a must
  • Available for a flexible schedule
  • Professional appearance and demeanor