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Retail Customer Service Must-Have Resume Skills and Keywords

Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for a Retail Customer Service position? Of course continuing to gain experience working as a Retail Customer Service may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a Retail Customer Service and making sure your resume reflects your experience properly.

We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to Retail Customer Service jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be a Retail Customer Service or to advance your career into beyond this role.

Top Skills Mentioned in Job Descriptions

Top
10
Job Skills
Employers require a broad range of skills and qualifications in their descriptions of Retail Customer Service positions. The top three keywords make up 41.52% of the total set of top terms. Look to the Resume Checklist below to see how Customer Service, Jewelry Sales, and Multi Tasking shares stack up against the share from resumes. Outgoing Personality, Closing Shift and Musical represent an additionally healthy share of the employer Retail Customer Service job postings with their combined total of 25.34%. At 33.15%, Interpersonal Skills, Retail Experience, Relationship Building, and Bilingual appear far less frequently, but are still a significant portion of the 10 top Retail Customer Service skills and requirements according to employers.

Top Skills Mentioned in Resumes

Top
10
Job Skills
The top three keywords people who held Retail Customer Service descriptions listed on their resumes are Customer Service (appearing on 34.81%), Scheduling (appearing on 8.86%), and Communication Skills (appearing on 8.86%). 52.53% of resumes with Retail Customer Service descriptions have at least one of these terms. The Resume Checklist will help you make sense of whether or not employers are also demanding these skills. Cashier, MS Office, and English Speaking are still quite common, and a respectable share of skills found on resumes for Retail Customer Service with 24.05% of the total. At 23.43%, Technical, Multi Tasking, Detail Oriented, and Stocking appear far less frequently, but are still a significant portion of the 10 top Retail Customer Service skills and qualifications found on resumes.

Most Important Skills Required to Be a Retail Customer Service as Listed by Employers and Employees

Here is a simple table of the top 10 skills and qualifications as listed by employers in Retail Customer Service job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Retail Customer Service on their resumes.
Top Retail Customer Service Skills
Skills Required by Employers Share
Customer Service 23.00%
Jewelry Sales 9.49%
Multi Tasking 9.03%
Outgoing Personality 8.50%
Closing Shift 8.46%
Musical 8.38%
Interpersonal Skills 8.37%
Retail Experience 8.32%
Relationship Building 8.31%
Bilingual 8.15%
Skills Listed by Employees Share
Customer Service 34.81%
Scheduling 8.86%
Communication Skills 8.86%
Cashier 8.86%
MS Office 8.23%
English Speaking 6.96%
Technical 6.65%
Multi Tasking 5.70%
Detail Oriented 5.70%
Stocking 5.38%

Retail Customer Service Resume Checklist

Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Retail Customer Service positions. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within Retail Customer Service job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.
Uncommon Keywords on Retail Customer Service Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Interpersonal Skills
Multi Tasking
Compliance
Stocking
Innovation
Cashier
Customer Service
Employer job listings often list Interpersonal Skills, Multi Tasking, Compliance, Stocking, Innovation, Cashier or Customer Service as requirements in Retail Customer Service job descriptions; however, candidates mention them far less frequently on their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Retail Customer Service position may help you stand out more to hiring managers.
Common Keywords on Retail Customer Service Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Spanish Speaking
Communication Skills
Both employer job listings and resumes from people who’ve held the position of Retail Customer Service tend to always include skills and requirements found in this list. Whether you’ve only got Spanish Speaking or Communication Skills in your background and experience, make sure to highlight the term prominently on your resume. As a candidate you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as a Retail Customer Service.
Uncommon Keywords on Retail Customer Service Job Descriptions
Job Descriptions
Resumes
25%
50%
75%
100%
Technical
English Speaking
Detail Oriented
Employer job listings seldom list Technical, English Speaking or Detail Oriented as important skills or qualifications in Retail Customer Service job descriptions. Nevertheless, candidates mention them much more commonly in their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Retail Customer Service position may go unnoticed or even discounted by hiring managers.

FAQs about Retail Customer Service Skills and Resume Keywords

What are the most important Retail Customer Service job skills to have on my resume?

The most common important skills required by employers are Spanish Speaking and Communication Skills. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a position as a Retail Customer Service, suggesting that having these keywords on a resume are important for success as a Retail Customer Service. Additionally, employer Retail Customer Service job descriptions list Interpersonal Skills as a desirable experience, even though Interpersonal Skills appears 6.74 times less on resumes, suggesting that it's worth considering including this term if you possess the experience.

What are the least important Retail Customer Service job skills to have on my resume?

Although you'd probably love to load up your resume with every possible keyword you can, employers tend to look for the things they specify in the job description. Our analysis suggests that highlighting too prominently terms like Technical, English Speaking and Detail Oriented may be something to reconsider. These 3 terms appear 2.59, 2.72 and 2.98 times less frequently, respectively, than in job descriptions for a Retail Customer Service role. This implies that highlighting any of these keywords on your resume may not be a great way to stand out to a potential employer.

How do I make sure my resume has all of the right keywords for a Retail Customer Service position?

Unless your resume has a good density of the following skills and experience listed, you may not be considered for the role of Retail Customer Service. Make sure to include a strong showing for the following keywords on your resume:
  • Spanish Speaking
  • Communication Skills
Additionally employers frequently list the following as desirable qualities in a Retail Customer Service candidate, but they are far less common on most resumes:
  • Interpersonal Skills
  • Multi Tasking
  • Compliance
  • Stocking
  • Innovation
  • Cashier
  • Customer Service
Finally people who held the position of a Retail Customer Service and list it on their resume are adding these terms that are less likely to be noticed by employers. You may want to consider downplaying these terms on your Retail Customer Service application:
  • Technical
  • English Speaking
  • Detail Oriented

Before applying for a Retail Customer Service job

At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as a Retail Customer Service. Get started on your journey with a new ZipRecruiter Profile today!