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IT Support Technician Must-Have Resume Skills and Keywords

Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for an IT Support Technician position? Of course continuing to gain experience working as an IT Support Technician may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of an IT Support Technician and making sure your resume reflects your experience properly.

We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to IT Support Technician jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be an IT Support Technician or to advance your career into beyond this role.

Top Skills Mentioned in Job Descriptions

Top
10
Job Skills
The top three keywords employers use in IT Support Technician job descriptions are Information Technology appearing in 25.95% of postings, Hardware 12.94%, and Technical appearing in 12.16%. 51.05% of IT Support Technician job postings have at least one of these terms indicating the value employers place commonly place on these experiences when hiring candidates. Troubleshooting, Customer Service and Help Desk Support represent an additionally healthy share of the employer IT Support Technician job postings with their combined total of 26.89%. At 22.05%, MS Office, Active Directory, Microsoft Windows, and Communication Skills appear far less frequently, but are still a significant portion of the 10 top IT Support Technician skills and requirements according to employers.

Top Skills Mentioned in Resumes

Top
10
Job Skills
Job seeker resumes showcase a broad range of skills and qualifications in their descriptions of IT Support Technician positions. The top three keywords represent 41.35% of the total set of top resume listed keywords. Look to the Resume Checklist below to investigate how Information Technology, Troubleshooting, and Hardware match up to employer job descriptions. Technical, Customer Service, and Active Directory represent a very decent share of skills found on resumes for IT Support Technician with 30.76% of the total. At 27.89%, Microsoft Windows, MS Office, Help Desk Support, and Linux appear far less frequently, but are still a significant portion of the 10 top IT Support Technician skills and qualifications found on resumes.

Most Important Skills Required to Be an It Support Technician as Listed by Employers and Employees

Here is a simple table of the top 10 skills and qualifications as listed by employers in IT Support Technician job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of IT Support Technician on their resumes.
Top IT Support Technician Skills
Skills Required by Employers Share
Information Technology 25.95%
Hardware 12.94%
Technical 12.16%
Troubleshooting 10.60%
Customer Service 9.64%
Help Desk Support 6.65%
MS Office 5.69%
Active Directory 5.56%
Microsoft Windows 5.43%
Communication Skills 5.37%
Skills Listed by Employees Share
Information Technology 15.19%
Troubleshooting 13.57%
Hardware 12.59%
Technical 11.57%
Customer Service 9.71%
Active Directory 9.48%
Microsoft Windows 8.08%
MS Office 7.55%
Help Desk Support 6.57%
Linux 5.69%

It Support Technician Resume Checklist

Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for IT Support Technician positions. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within IT Support Technician job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.
Uncommon Keywords on It Support Technician Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Innovation
ITSM
Information Technology
Employer job listings tend to list Innovation, ITSM or Information Technology as requirements in IT Support Technician job descriptions; however, candidates mention them far less frequently on their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for an IT Support Technician position may help you stand out more to hiring managers.
Common Keywords on It Support Technician Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Communication Skills
Technical
Detail Oriented
Hardware
Help Desk Support
Customer Service
Collaboration
Mobile Device
Documentation
Troubleshooting
MS Office
Comptia
Ticketing Systems
Microsoft Windows
Windows Server
Active Directory
Deployment
LAN
Linux
Both employer job listings and resumes from people who’ve held the position of IT Support Technician tend to always include skills and requirements found in this list. Whether you’ve only got Communication Skills, Technical, Detail Oriented, Hardware, Help Desk Support, Customer Service, Collaboration, Mobile Device, Documentation, Troubleshooting, MS Office, Comptia, Ticketing Systems, Microsoft Windows, Windows Server, Active Directory, Deployment, LAN or Linux in your background and experience, make sure to highlight the term prominently on your resume. As a candidate you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as an IT Support Technician.
Uncommon Keywords on It Support Technician Job Descriptions
Job Descriptions
Resumes
25%
50%
75%
100%
Switches
VPN
Database
Employer job listings infrequently list Switches, VPN or Database as important skills or qualifications in IT Support Technician job descriptions. Nevertheless, candidates mention them much more commonly in their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for an IT Support Technician position may go unnoticed or even discounted by hiring managers.

FAQs about It Support Technician Skills and Resume Keywords

What are the most important IT Support Technician job skills to have on my resume?

The most common important skills required by employers are Communication Skills, Technical, Detail Oriented, Hardware, Help Desk Support, Customer Service and Collaboration. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a position as an IT Support Technician, suggesting that having these keywords on a resume are important for success as an IT Support Technician. Additionally, employer IT Support Technician job descriptions list Innovation as a desirable experience, even though Innovation appears 5.22 times less on resumes, suggesting that it's worth considering including this skill if you possess the experience.

What are the least important IT Support Technician job skills to have on my resume?

Although you'd probably love to load up your resume with every possible keyword you can, employers tend to look for the things they specify in the job description. Our analysis suggests that highlighting too prominently terms like Switches, VPN and Database may be something to reconsider. These 3 terms appear 2.01, 2.14 and 3.11 times less frequently, respectively, than in job descriptions for an IT Support Technician position. This implies that highlighting any of these keywords on your resume may not be a great way to get noticed by a potential employer.

How do I make sure my resume has all of the right keywords for an IT Support Technician position?

Unless your resume has a good density of the following skills and experience listed, you may not be considered for the role of IT Support Technician. Make sure to include a strong showing for the following keywords on your resume:
  • Communication Skills
  • Technical
  • Detail Oriented
  • Hardware
  • Help Desk Support
  • Customer Service
  • Collaboration
  • Mobile Device
  • Documentation
  • Troubleshooting
  • MS Office
  • Comptia
  • Ticketing Systems
  • Microsoft Windows
  • Windows Server
Additionally employers frequently list the following as desirable qualities in an IT Support Technician candidate, but they are far less common on most resumes:
  • Innovation
  • ITSM
  • Information Technology
Finally people who held the position of an IT Support Technician and list it on their resume are adding these terms that are less likely to be noticed by employers. You may want to consider downplaying these terms on your IT Support Technician application:
  • Switches
  • VPN
  • Database

Before applying for an It Support Technician job

At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as an IT Support Technician. Get started on your journey with a new ZipRecruiter Profile today!