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What Is an Inside Sales Manager and How to Become One

Inside Sales Manager

What Does an Inside Sales Manager Do?

An inside sales manager manages the inside sales department for a company. Your duties and responsibilities include creating plans for meeting sales goals, hiring new sales representatives, and training their team. Most positions require a bachelor’s degree in a related field and supervisory experience. Excellent communication and leadership skills are essential. You must remain current with the technology in your industry.

How to Become an Inside Sales Manager

Many inside sales managers have a bachelor's degree in business, marketing, or a related field, but some employers may consider candidates without a degree who have a history of successful inside sales experience. Employers also prefer managers who are knowledgable about the products or services they sell and have several years of experience in the industry. Insides sales managers often start their careers as inside sales representatives. After working for several years, you can earn leadership roles before pursuing manager positions. Additional qualifications include excellent communication and problem-solving skills and the ability to work with a team.

Inside Sales Manager Job Description Sample

With this Inside Sales Manager job description sample, you can get a good idea of what employers are looking for when hiring for this position. Remember, every employer is different and each will have unique qualifications when they hire for a Inside Sales Manager role.

Job Summary

Our company seeks an Inside Sales Manager to supervise our sales team as they follow up on leads through remote outreach methods, such as phone and email. In addition to hiring new employees, you will motivate and coach team members in an effort to increase sales. You will also track KPIs that are relevant to your department, including the level of overall customer satisfaction, sales growth, and response time. Applicants must have at least three years of inside sales experience and be knowledgeable about the products we offer. We are looking for a results-driven individual who is an expert in employing phone closing techniques.

Duties and Responsibilities

  • Supervise inside sales team as they follow up on leads
  • Motivate and coach team members
  • Hire and onboard new employees
  • Set goals and develop strategies to increase sales
  • Prepare sales forecasts
  • Track relevant KPIs

Requirements and Qualifications

  • Bachelor's degree
  • Inside sales experience (3+ years preferred)
  • Highly knowledgeable about the products we offer
  • Phone communication skills
  • Computer proficiency, particularly with CRM software