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What Is an Inside Sales Agent and How to Become One

What Does an Inside Sales Agent Do?

An inside sales agent works with a company to manage prospective buyer leads and generate business for the company. Your responsibilities as an inside sales agent focus on contacting customer leads with a follow-up phone call after they fill out a form inquiring about more information on a product or service. You also take inbound phone calls to answer questions about a product or service. Your duties also include setting appointments with leads, keeping in contact with customers to stay updated about their buying decision, and maintaining a relationship with your customer base after they buy. You commonly find these positions in the real estate industry.

How to Become an Inside Sales Agent

There are no formal qualifications needed to become an inside sales agent. However, most employers prefer candidates with a high school diploma or GED certificate, excellent customer service skills, and some experience in lead generation. These are usually entry-level roles for people who enjoy meeting and talking to new people and building relationships. Most employers offer on-the-job training to help you learn company processes and the necessary job skills. You also learn more about the products or services the company sells during your training. Having some computer skills can help you maintain records of your customers and keep track of your appointments.