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Help Desk Technician II Must-Have Resume Skills and Keywords

Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for a Help Desk Technician II position? Of course continuing to gain experience working as a Help Desk Technician II may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a Help Desk Technician II and making sure your resume reflects your experience properly.

In order to do so, you’ll want to know that both employers hiring for a Help Desk Technician II and those who list the position of Help Desk Technician II on their resumes predominantly feature Help Desk Support and Troubleshooting as the most common and important terms, respectively. But the list quickly begins to diverge with resumes showing Active Directory, Hardware and Technical at positions three, four and five, while job listings show a different pattern. Do you know what you would list?

We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to Help Desk Technician II jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be a Help Desk Technician II or to advance your career into beyond this role.

Top Skills Mentioned in Job Descriptions

Top
10
Job Skills
Employers require a broad range of skills and qualifications in their descriptions of Help Desk Technician II positions. The top three keywords make up 46.79% of the total set of top terms. Look to the Resume Checklist below to see how Help Desk Support, Troubleshooting, and Hardware shares stack up against the share from resumes. Technical, Customer Service and Active Directory represent an additionally healthy share of the employer Help Desk Technician II job postings with their combined total of 29.53%. At 23.67%, Information Technology, Communication Skills, Microsoft Windows, and Ticketing Systems appear far less frequently, but are still a significant portion of the 10 top Help Desk Technician II skills and requirements according to employers.

Top Skills Mentioned in Resumes

Top
10
Job Skills
Job seeker resumes showcase a broad range of skills and qualifications in their descriptions of Help Desk Technician II positions. The top three keywords represent 37.6% of the total set of top resume listed keywords. Look to the Resume Checklist below to investigate how Help Desk Support, Troubleshooting, and Active Directory match up to employer job descriptions. Hardware, Technical, and Customer Service represent a very decent share of skills found on resumes for Help Desk Technician II with 33.67% of the total. At 28.73%, Information Technology, Microsoft Windows, MS Office, and Comptia appear far less frequently, but are still a significant portion of the 10 top Help Desk Technician II skills and qualifications found on resumes.

Most Important Skills Required to Be a Help Desk Technician Ii as Listed by Employers and Employees

Here is a simple table of the top 10 skills and qualifications as listed by employers in Help Desk Technician II job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Help Desk Technician II on their resumes.
Top Help Desk Technician II Skills
Skills Required by Employers Share
Help Desk Support 19.43%
Troubleshooting 13.86%
Hardware 13.50%
Technical 12.03%
Customer Service 10.23%
Active Directory 7.27%
Information Technology 6.32%
Communication Skills 6.21%
Microsoft Windows 5.86%
Ticketing Systems 5.28%
Skills Listed by Employees Share
Help Desk Support 12.91%
Troubleshooting 12.66%
Active Directory 12.03%
Hardware 11.65%
Technical 11.39%
Customer Service 10.63%
Information Technology 8.86%
Microsoft Windows 7.47%
MS Office 6.58%
Comptia 5.82%

Help Desk Technician Ii Resume Checklist

Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Help Desk Technician II positions. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within Help Desk Technician II job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.
Uncommon Keywords on Help Desk Technician Ii Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Innovation
Problem Solving Skills
Employer job listings frequently list Innovation or Problem Solving Skills as requirements in Help Desk Technician II job descriptions; however, candidates mention them far less frequently on their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Help Desk Technician II position may help you stand out more to hiring managers.
Common Keywords on Help Desk Technician Ii Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Security Clearance
Help Desk Support
Communication Skills
Collaboration
Hardware
Troubleshooting
Technical
Mobile Device
Ticketing Systems
Customer Service
Virtualization
Documentation
Microsoft Windows
Windows Server
MS Office
Information Technology
Active Directory
Deployment
Both employer job listings and resumes from people who’ve held the position of Help Desk Technician II tend to always include skills and requirements found in this list. Whether you’ve only got Security Clearance, Help Desk Support, Communication Skills, Collaboration, Hardware, Troubleshooting, Technical, Mobile Device, Ticketing Systems, Customer Service, Virtualization, Documentation, Microsoft Windows, Windows Server, MS Office, Information Technology, Active Directory or Deployment in your background and experience, make sure to highlight the term prominently on your resume. As a candidate you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as a Help Desk Technician II.
Uncommon Keywords on Help Desk Technician Ii Job Descriptions
Job Descriptions
Resumes
25%
50%
75%
100%
VPN
LAN
Switches
Desktop Support
Database
Comptia
Employer job listings rarely list VPN, LAN, Switches, Desktop Support, Database or Comptia as important skills or qualifications in Help Desk Technician II job descriptions. Nevertheless, candidates mention them much more commonly in their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Help Desk Technician II position may go unnoticed or even discounted by hiring managers.

FAQs about Help Desk Technician Ii Skills and Resume Keywords

What are the most important Help Desk Technician II job skills to have on my resume?

The most common important skills required by employers are Security Clearance, Help Desk Support, Communication Skills, Collaboration, Hardware, Troubleshooting and Technical. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a position as a Help Desk Technician II, suggesting that having these keywords on a resume are important for success as a Help Desk Technician II. Additionally, employer Help Desk Technician II job descriptions list Innovation as a desirable experience, even though Innovation appears 5.88 times less on resumes, suggesting that it's worth considering including this keyword if you possess the experience.

What are the least important Help Desk Technician II job skills to have on my resume?

Although you'd probably love to load up your resume with every possible keyword you can, employers tend to look for the things they specify in the job description. Our analysis suggests that highlighting too prominently terms like VPN, LAN, Switches, Desktop Support, Database and Comptia may be something to reconsider. These 6 terms appear 2.03, 2.03, 2.56, 2.88, 2.88 and 3.39 times less frequently, respectively, than in job descriptions for a Help Desk Technician II position. This implies that highlighting any of these keywords on your resume may not be a great way to impress a potential employer.

How do I make sure my resume has all of the right keywords for a Help Desk Technician II position?

Unless your resume has a good density of the following skills and experience listed, you may not be considered for the role of Help Desk Technician II. Make sure to include a strong showing for the following keywords on your resume:
  • Security Clearance
  • Help Desk Support
  • Communication Skills
  • Collaboration
  • Hardware
  • Troubleshooting
  • Technical
  • Mobile Device
  • Ticketing Systems
  • Customer Service
  • Virtualization
  • Documentation
  • Microsoft Windows
  • Windows Server
  • MS Office
Additionally employers frequently list the following as desirable qualities in a Help Desk Technician II candidate, but they are far less common on most resumes:
  • Innovation
  • Problem Solving Skills
Finally people who held the position of a Help Desk Technician II and list it on their resume are adding these terms that are less likely to be noticed by employers. You may want to consider downplaying these terms on your Help Desk Technician II application:
  • VPN
  • LAN
  • Switches
  • Desktop Support
  • Database
  • Comptia

Before applying for a Help Desk Technician Ii job

At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as a Help Desk Technician II. Get started on your journey with a new ZipRecruiter Profile today!