Guest Services Agent Must-Have Resume Skills and Keywords
Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for a Guest Services Agent position? Of course continuing to gain experience working as a Guest Services Agent may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a Guest Services Agent and making sure your resume reflects your experience properly.
We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to Guest Services Agent jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be a Guest Services Agent or to advance your career into beyond this role.
Employers require a broad range of skills and qualifications in their descriptions of Guest Services Agent positions. The top three keywords make up 48.97% of the total set of top terms. Look to the Resume Checklist below to see how Guest Service, Reservation Management, and Receptionist shares stack up against the share from resumes. Customer Service, Hospitality and Resort Experience represent an additionally healthy share of the employer Guest Services Agent job postings with their combined total of 30.1%. At 20.93%, Communication Skills, English Speaking, Front Office, and Innovation appear far less frequently, but are still a significant portion of the 10 top Guest Services Agent skills and requirements according to employers.
The top three keywords people who held Guest Services Agent descriptions listed on their resumes are Guest Service (appearing on 22.79%), Customer Service (appearing on 18.55%), and Reservation Management (appearing on 11.34%). 52.68% of resumes with Guest Services Agent descriptions have at least one of these terms. The Resume Checklist will help you make sense of whether or not employers are also demanding these skills. Receptionist, MS Office, and Hospitality are still quite common, and a respectable share of skills found on resumes for Guest Services Agent with 24.69% of the total. At 22.63%, Scheduling, Communication Skills, Housekeeping, and Detail Oriented appear far less frequently, but are still a significant portion of the 10 top Guest Services Agent skills and qualifications found on resumes.
Here is a simple table of the top 10 skills and qualifications as listed by employers in Guest Services Agent job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Guest Services Agent on their resumes.
Top Guest Services Agent Skills
|Skills Required by Employers
|Skills Listed by Employees
Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Guest Services Agent roles. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within Guest Services Agent job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.
Uncommon Keywords on Guest Services Agent Resumes
Employer job listings frequently list Innovation, Auto Delivery, Hotel Management, Front Office, Lodging, Hospitality, Resort Experience, Receptionist, Cash Handling, English Speaking, Guest Service or Reservation Management as requirements in Guest Services Agent job descriptions; however, job seekers mention them far less frequently on their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Guest Services Agent role may help you stand out more to hiring managers.
Common Keywords on Guest Services Agent Resumes
Both employer job listings and resumes from people who’ve held the role of Guest Services Agent tend to always include skills and requirements found in this list. Whether you’ve only got Communication Skills, Answering Phones, Multi Tasking, Cashier, Housekeeping, Detail Oriented, Customer Service, Scheduling or MS Office in your background and experience, make sure to highlight the term prominently on your resume. As a job seeker you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as a Guest Services Agent.
Uncommon Keywords on Guest Services Agent Job Descriptions
Employer job listings rarely list Collaboration or Technical as important skills or qualifications in Guest Services Agent job descriptions. Nevertheless, job seekers mention them much more commonly in their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Guest Services Agent role may go unnoticed or even discounted by hiring managers.
The most common important skills required by employers are Communication Skills, Answering Phones, Multi Tasking, Cashier, Housekeeping, Detail Oriented and Customer Service. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a job as a Guest Services Agent, suggesting that having these keywords on a resume are important for success as a Guest Services Agent. Additionally, employer Guest Services Agent job descriptions list Innovation as a desirable experience, even though Innovation appears 7.85 times less on resumes, suggesting that it's worth considering including this keyword if you possess the experience.
Although you'd probably love to load up your resume with every possible keyword you can, employers tend to look for the things they specify in the job description. Our analysis suggests that highlighting too prominently terms like Collaboration and Technical may be something to reconsider. These two terms appear 0.40 and 0.37 times less often than in job descriptions for a Guest Services Agent role. This indicates that highlighting either of these keywords on your resume may not be a great way to impress a potential employer.
Unless your resume has a good density of the following skills and experience listed, you may not be considered for the role of Guest Services Agent. Make sure to include a strong showing for the following keywords on your resume:
- Communication Skills
- Answering Phones
- Multi Tasking
- Detail Oriented
- Customer Service
- MS Office
Additionally employers frequently list the following as desirable qualities in a Guest Services Agent candidate, but they are far less common on most resumes:
- Auto Delivery
- Hotel Management
- Front Office
- Resort Experience
- Cash Handling
- English Speaking
- Guest Service
- Reservation Management
Finally people who held the position of a Guest Services Agent and list it on their resume are adding these terms that are less likely to be noticed by employers. You may want to consider downplaying these terms on your Guest Services Agent application:
At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as a Guest Services Agent. Get started on your journey with a new ZipRecruiter Profile today!