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Escalation Specialist Must-Have Resume Skills and Keywords

Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for an Escalation Specialist position? Of course continuing to gain experience working as an Escalation Specialist may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of an Escalation Specialist and making sure your resume reflects your experience properly.

We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to Escalation Specialist jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be an Escalation Specialist or to advance your career into beyond this role.

Top Skills Mentioned in Job Descriptions

Top
10
Job Skills
Employers require a broad range of skills and qualifications in their descriptions of Escalation Specialist positions. The top three keywords make up 49.75% of the total set of top terms. Look to the Resume Checklist below to see how Customer Service, Communication Skills, and Problem Solving Skills shares stack up against the share from resumes. Collaboration, Proactive and Innovation are still quite important, but a smaller sliceof the employer Escalation Specialist job postings with their combined total of 24.19%. At 26.06%, Process Improvement, MS Office, Multi Tasking, and Time Management Skills appear far less frequently, but are still a significant portion of the 10 top Escalation Specialist skills and requirements according to employers.

Top Skills Mentioned in Resumes

Top
10
Job Skills
Job seeker resumes showcase a broad range of skills and qualifications in their descriptions of Escalation Specialist positions. The top three keywords represent 48.8% of the total set of top resume listed keywords. Look to the Resume Checklist below to investigate how Customer Service, MS Office, and Technical match up to employer job descriptions. Scheduling, Microsoft Excel, and Communication Skills are still quite common, and a respectable share of skills found on resumes for Escalation Specialist with 24.6% of the total. At 26.6%, Data Entry, Troubleshooting, Documentation, and Collaboration appear far less frequently, but are still a significant portion of the 10 top Escalation Specialist skills and qualifications found on resumes.

Most Important Skills Required to Be an Escalation Specialist as Listed by Employers and Employees

Here is a simple table of the top 10 skills and qualifications as listed by employers in Escalation Specialist job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Escalation Specialist on their resumes.
Top Escalation Specialist Skills
Skills Required by Employers Share
Customer Service 26.55%
Communication Skills 14.41%
Problem Solving Skills 8.79%
Collaboration 8.39%
Proactive 7.90%
Innovation 7.90%
Process Improvement 6.60%
MS Office 6.60%
Multi Tasking 6.51%
Time Management Skills 6.35%
Skills Listed by Employees Share
Customer Service 26.60%
MS Office 11.80%
Technical 10.40%
Scheduling 8.20%
Microsoft Excel 8.20%
Communication Skills 8.20%
Data Entry 7.40%
Troubleshooting 7.20%
Documentation 6.00%
Collaboration 6.00%

Escalation Specialist Resume Checklist

Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Escalation Specialist positions. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within Escalation Specialist job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.
Uncommon Keywords on Escalation Specialist Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Punctuality
Time Management Skills
Root Cause Analysis
Proactive
Innovation
Process Improvement
Employer job listings frequently list Punctuality, Time Management Skills, Root Cause Analysis, Proactive, Innovation or Process Improvement as requirements in Escalation Specialist job descriptions; however, candidates mention them far less frequently on their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for an Escalation Specialist position may help you stand out more to hiring managers.
Common Keywords on Escalation Specialist Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Problem Solving Skills
Communication Skills
Multi Tasking
Researching
Collaboration
Spanish Speaking
Accuracy
Detail Oriented
Customer Service
English Speaking
Documentation
Both employer job listings and resumes from people who’ve held the position of Escalation Specialist tend to always include skills and requirements found in this list. Whether you’ve only got Problem Solving Skills, Communication Skills, Multi Tasking, Researching, Collaboration, Spanish Speaking, Accuracy, Detail Oriented, Customer Service, English Speaking or Documentation in your background and experience, make sure to highlight the term prominently on your resume. As a candidate you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as an Escalation Specialist.
Uncommon Keywords on Escalation Specialist Job Descriptions
Job Descriptions
Resumes
25%
50%
75%
100%
Compliance
Technical
MS Office
Troubleshooting
Auto Delivery
Outlook
Account Management
Employer job listings rarely list Compliance, Technical, MS Office, Troubleshooting, Auto Delivery, Outlook or Account Management as important skills or qualifications in Escalation Specialist job descriptions. Nevertheless, candidates mention them much more commonly in their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for an Escalation Specialist position may go unnoticed or even discounted by hiring managers.

FAQs about Escalation Specialist Skills and Resume Keywords

What are the most important Escalation Specialist job skills to have on my resume?

The most common important skills required by employers are Problem Solving Skills, Communication Skills, Multi Tasking, Researching, Collaboration, Spanish Speaking and Accuracy. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a position as an Escalation Specialist, suggesting that having these keywords on a resume are important for success as an Escalation Specialist. Additionally, employer Escalation Specialist job descriptions list Punctuality as a desirable experience, even though Punctuality appears 6.41 times less on resumes, suggesting that it's worth considering including this keyword if you possess the experience.

What are the least important Escalation Specialist job skills to have on my resume?

Although you'd probably love to load up your resume with every possible keyword you can, employers tend to look for the things they specify in the job description. Our analysis suggests that highlighting too prominently terms like Compliance, Technical, MS Office, Troubleshooting, Auto Delivery, Outlook and Account Management may be something to reconsider. These 7 terms appear 2.11, 2.65, 2.67, 2.69, 3.03, 3.24 and 3.97 times less frequently, respectively, than in job descriptions for an Escalation Specialist role. This implies that highlighting any of these keywords on your resume may not be a great way to impress a potential employer.

How do I make sure my resume has all of the right keywords for an Escalation Specialist position?

Unless your resume has a good density of the following skills and experience listed, you may not be considered for the role of Escalation Specialist. Make sure to include a strong showing for the following keywords on your resume:
  • Problem Solving Skills
  • Communication Skills
  • Multi Tasking
  • Researching
  • Collaboration
  • Spanish Speaking
  • Accuracy
  • Detail Oriented
  • Customer Service
  • English Speaking
  • Documentation
Additionally employers frequently list the following as desirable qualities in an Escalation Specialist candidate, but they are far less common on most resumes:
  • Punctuality
  • Time Management Skills
  • Root Cause Analysis
  • Proactive
  • Innovation
  • Process Improvement
Finally people who held the position of an Escalation Specialist and list it on their resume are adding these terms that are less likely to be noticed by employers. You may want to consider downplaying these terms on your Escalation Specialist application:
  • Compliance
  • Technical
  • MS Office
  • Troubleshooting
  • Auto Delivery
  • Outlook
  • Account Management

Before applying for an Escalation Specialist job

At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as an Escalation Specialist. Get started on your journey with a new ZipRecruiter Profile today!