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Customer Support Technician Must-Have Resume Skills and Keywords

Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for a Customer Support Technician position? Of course continuing to gain experience working as a Customer Support Technician may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a Customer Support Technician and making sure your resume reflects your experience properly.

We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to Customer Support Technician jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be a Customer Support Technician or to advance your career into beyond this role.

Top Skills Mentioned in Job Descriptions

Top
10
Job Skills
The top three keywords employers use in Customer Support Technician job descriptions are Customer Service appearing in 28.87% of postings, Technical 18.5%, and Troubleshooting appearing in 11.89%. 59.26% of Customer Support Technician job postings have at least one of these terms indicating the value employers place commonly place on these experiences when hiring candidates. Communication Skills, Tech Support and Collaboration are still quite important, but a smaller sliceof the employer Customer Support Technician job postings with their combined total of 20.32%. At 20.43%, Innovation, Hardware, Contact Center, and MS Office appear far less frequently, but are still a significant portion of the 10 top Customer Support Technician skills and requirements according to employers.

Top Skills Mentioned in Resumes

Top
10
Job Skills
The top three keywords people who held Customer Support Technician descriptions listed on their resumes are Customer Service (appearing on 22.42%), Troubleshooting (appearing on 16.09%), and Technical (appearing on 15.96%). 54.47% of resumes with Customer Support Technician descriptions have at least one of these terms. The Resume Checklist will help you make sense of whether or not employers are also demanding these skills. MS Office, Hardware, and Documentation are still quite common, and a respectable share of skills found on resumes for Customer Support Technician with 24.06% of the total. At 21.45%, Information Technology, Microsoft Windows, Database, and Collaboration appear far less frequently, but are still a significant portion of the 10 top Customer Support Technician skills and qualifications found on resumes.

Most Important Skills Required to Be a Customer Support Technician as Listed by Employers and Employees

Here is a simple table of the top 10 skills and qualifications as listed by employers in Customer Support Technician job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Customer Support Technician on their resumes.
Top Customer Support Technician Skills
Skills Required by Employers Share
Customer Service 28.87%
Technical 18.50%
Troubleshooting 11.89%
Communication Skills 9.07%
Tech Support 5.66%
Collaboration 5.59%
Innovation 5.52%
Hardware 5.46%
Contact Center 4.73%
MS Office 4.72%
Skills Listed by Employees Share
Customer Service 22.42%
Troubleshooting 16.09%
Technical 15.96%
MS Office 9.35%
Hardware 8.80%
Documentation 5.91%
Information Technology 5.64%
Microsoft Windows 5.50%
Database 5.36%
Collaboration 4.95%

Customer Support Technician Resume Checklist

Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Customer Support Technician roles. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within Customer Support Technician job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.
Uncommon Keywords on Customer Support Technician Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Innovation
Inbound Calls
Communication Skills
Proactive
Customer Service
Technical
Collaboration
Interpersonal Skills
Detail Oriented
Employer job listings tend to list Innovation, Inbound Calls, Communication Skills, Proactive, Customer Service, Technical, Collaboration, Interpersonal Skills or Detail Oriented as requirements in Customer Support Technician job descriptions; however, job seekers mention them far less frequently on their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Customer Support Technician role may help you stand out more to hiring managers.
Common Keywords on Customer Support Technician Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Troubleshooting
Documentation
English Speaking
Help Desk Support
Information Technology
Hardware
Database
MS Office
Microsoft Windows
Scheduling
Analysis
Active Directory
Linux
Microsoft Excel
SQL
Both employer job listings and resumes from people who’ve held the role of Customer Support Technician tend to always include skills and requirements found in this list. Whether you’ve only got Troubleshooting, Documentation, English Speaking, Help Desk Support, Information Technology, Hardware, Database, MS Office, Microsoft Windows, Scheduling, Analysis, Active Directory, Linux, Microsoft Excel or SQL in your background and experience, make sure to highlight the term prominently on your resume. As a job seeker you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as a Customer Support Technician.
Uncommon Keywords on Customer Support Technician Job Descriptions
We did not find any skills or qualifications that were common on Customer Support Technician resumes, but uncommon on Customer Support Technician job descriptions.

FAQs about Customer Support Technician Skills and Resume Keywords

What are the most important Customer Support Technician job skills to have on my resume?

The most common important skills required by employers are Troubleshooting, Documentation, English Speaking, Help Desk Support, Information Technology, Hardware and Database. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a job as a Customer Support Technician, suggesting that having these keywords on a resume are important for success as a Customer Support Technician. Additionally, employer Customer Support Technician job descriptions list Innovation as a desirable experience, even though Innovation appears 7.5 times less on resumes, suggesting that it's worth considering including this skill if you possess the experience.

How do I make sure my resume has all of the right keywords for a Customer Support Technician position?

Unless your resume has a good density of the following skills and experience listed, you may not be considered for the role of Customer Support Technician. Make sure to include a strong showing for the following keywords on your resume:
  • Troubleshooting
  • Documentation
  • English Speaking
  • Help Desk Support
  • Information Technology
  • Hardware
  • Database
  • MS Office
  • Microsoft Windows
  • Scheduling
  • Analysis
  • Active Directory
  • Linux
  • Microsoft Excel
  • SQL
Additionally employers frequently list the following as desirable qualities in a Customer Support Technician candidate, but they are far less common on most resumes:
  • Innovation
  • Inbound Calls
  • Communication Skills
  • Proactive
  • Customer Service
  • Technical
  • Collaboration
  • Interpersonal Skills
  • Detail Oriented

Before applying for a Customer Support Technician job

At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as a Customer Support Technician. Get started on your journey with a new ZipRecruiter Profile today!