Customer Support Representative Must-Have Resume Skills and Keywords
Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for a Customer Support Representative position? Of course continuing to gain experience working as a Customer Support Representative may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a Customer Support Representative and making sure your resume reflects your experience properly.
We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to Customer Support Representative jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be a Customer Support Representative or to advance your career into beyond this role.
The top three keywords employers use in Customer Support Representative job descriptions are Customer Service appearing in 32.48% of postings, Communication Skills 14.12%, and Technical appearing in 9.29%. 55.89% of Customer Support Representative job postings have at least one of these terms indicating the value employers place commonly place on these experiences when hiring candidates. Detail Oriented, Troubleshooting and Collaboration are still quite important, but a smaller sliceof the employer Customer Support Representative job postings with their combined total of 20.93%. At 23.19%, MS Office, Innovation, Multi Tasking, and Proactive appear far less frequently, but are still a significant portion of the 10 top Customer Support Representative skills and requirements according to employers.
The top three keywords people who held Customer Support Representative descriptions listed on their resumes are Customer Service (appearing on 28.42%), Technical (appearing on 12.29%), and MS Office (appearing on 10.52%). 51.23% of resumes with Customer Support Representative descriptions have at least one of these terms. The Resume Checklist will help you make sense of whether or not employers are also demanding these skills. Troubleshooting, Communication Skills, and Scheduling are still quite common, and a respectable share of skills found on resumes for Customer Support Representative with 24.06% of the total. At 24.71%, Detail Oriented, Data Entry, Microsoft Excel, and Collaboration appear far less frequently, but are still a significant portion of the 10 top Customer Support Representative skills and qualifications found on resumes.
Here is a simple table of the top 10 skills and qualifications as listed by employers in Customer Support Representative job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Customer Support Representative on their resumes.
Top Customer Support Representative Skills
|Skills Required by Employers
|Skills Listed by Employees
Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Customer Support Representative positions. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within Customer Support Representative job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.
Uncommon Keywords on Customer Support Representative Resumes
Employer job listings tend to list Contact Center, Innovation, Flexibility or Proactive as requirements in Customer Support Representative job descriptions; however, candidates mention them far less frequently on their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Customer Support Representative position may help you stand out more to hiring managers.
Common Keywords on Customer Support Representative Resumes
Both employer job listings and resumes from people who’ve held the position of Customer Support Representative tend to always include skills and requirements found in this list. Whether you’ve only got Communication Skills, Problem Solving Skills, Compliance, Detail Oriented, Collaboration, Customer Service, Multi Tasking, CRM, Facilitation, Auto Delivery, Troubleshooting, Technical, Accuracy, English Speaking, Accountable, Outlook, MS Office or Documentation in your background and experience, make sure to highlight the term prominently on your resume. As a candidate you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as a Customer Support Representative.
Uncommon Keywords on Customer Support Representative Job Descriptions
Employer job listings infrequently list Social Media, Account Management, Database, Data Entry, Scheduling or Microsoft Excel as important skills or qualifications in Customer Support Representative job descriptions. Nevertheless, candidates mention them much more commonly in their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Customer Support Representative position may go unnoticed or even discounted by hiring managers.
The most common important skills required by employers are Communication Skills, Problem Solving Skills, Compliance, Detail Oriented, Collaboration, Customer Service and Multi Tasking. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a position as a Customer Support Representative, suggesting that having these keywords on a resume are important for success as a Customer Support Representative. Additionally, employer Customer Support Representative job descriptions list Contact Center as a desirable experience, even though Contact Center appears 5.78 times less on resumes, suggesting that it's worth considering including this skill if you possess the experience.
Although you'd probably love to load up your resume with every possible keyword you can, employers tend to look for the things they specify in the job description. Our analysis suggests that highlighting too prominently terms like Social Media, Account Management, Database, Data Entry, Scheduling and Microsoft Excel may be something to reconsider. These 6 terms appear 2.00, 2.29, 2.70, 3.29, 3.55 and 4.37 times less frequently, respectively, than in job descriptions for a Customer Support Representative position. This implies that highlighting any of these keywords on your resume may not be a great way to get noticed by a potential employer.
Unless your resume has a good density of the following skills and experience listed, you may not be considered for the role of Customer Support Representative. Make sure to include a strong showing for the following keywords on your resume:
- Communication Skills
- Problem Solving Skills
- Detail Oriented
- Customer Service
- Multi Tasking
- Auto Delivery
- English Speaking
Additionally employers frequently list the following as desirable qualities in a Customer Support Representative candidate, but they are far less common on most resumes:
- Contact Center
Finally people who held the position of a Customer Support Representative and list it on their resume are adding these terms that are less likely to be noticed by employers. You may want to consider downplaying these terms on your Customer Support Representative application:
- Social Media
- Account Management
- Data Entry
- Microsoft Excel
At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as a Customer Support Representative. Get started on your journey with a new ZipRecruiter Profile today!