Customer Service Specialist Must-Have Resume Skills and Keywords
Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for a Customer Service Specialist position? Of course continuing to gain experience working as a Customer Service Specialist may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a Customer Service Specialist and making sure your resume reflects your experience properly.
In order to do so, you’ll want to know that both employers hiring for a Customer Service Specialist and those who list the position of Customer Service Specialist on their resumes predominantly feature Customer Service and MS Office as the most common and important terms, respectively. But the list quickly begins to diverge with resumes showing Communication Skills, Scheduling and Data Entry at positions three, four and five, while job listings show a different pattern. Do you know what you would list?
We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to Customer Service Specialist jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be a Customer Service Specialist or to advance your career into beyond this role.
The most important keyword to employers in Customer Service Specialist job descriptions is Customer Service, appearing in a massive 42.5% of job postings. If you don’t have Customer Service listed on your resume, there may not be a reason to apply. Innovation, Detail Oriented and Technical are still quite important, but a smaller sliceof the employer Customer Service Specialist job postings with their combined total of 19.25%. At 16.7%, Collaboration, Proactive, Accuracy, and Scheduling appear far less frequently, but are still a significant portion of the 10 top Customer Service Specialist skills and requirements according to employers.
The top three keywords people who held Customer Service Specialist descriptions listed on their resumes are Customer Service (appearing on 31.78%), MS Office (appearing on 10.32%), and Communication Skills (appearing on 9.06%). 51.16% of resumes with Customer Service Specialist descriptions have at least one of these terms. The Resume Checklist will help you make sense of whether or not employers are also demanding these skills. Scheduling, Data Entry, and Technical are still quite common, and a respectable share of skills found on resumes for Customer Service Specialist with 23.38% of the total. At 25.47%, Detail Oriented, Microsoft Excel, Multi Tasking, and Cashier appear far less frequently, but are still a significant portion of the 10 top Customer Service Specialist skills and qualifications found on resumes.
Here is a simple table of the top 10 skills and qualifications as listed by employers in Customer Service Specialist job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Customer Service Specialist on their resumes.
Top Customer Service Specialist Skills
|Skills Required by Employers
|Skills Listed by Employees
Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Customer Service Specialist positions. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within Customer Service Specialist job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.
Uncommon Keywords on Customer Service Specialist Resumes
Employer job listings tend to list Innovation as requirements in Customer Service Specialist job descriptions; however, candidates mention them far less frequently on their resumes. If you possess this experience, including this keyword prominently on your resume when applying for a Customer Service Specialist position may help you stand out more to hiring managers.
Common Keywords on Customer Service Specialist Resumes
Both employer job listings and resumes from people who’ve held the position of Customer Service Specialist tend to always include skills and requirements found in this list. Whether you’ve only got SAP, Proactive, Customer Service, Communication Skills, MS Office, Auto Delivery, CRM, Collaboration, Detail Oriented, Compliance, Accuracy, Documentation, Technical, Troubleshooting or Problem Solving Skills in your background and experience, make sure to highlight the term prominently on your resume. As a candidate you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as a Customer Service Specialist.
Uncommon Keywords on Customer Service Specialist Job Descriptions
Employer job listings infrequently list English Speaking, Outlook, Account Management, Multi Tasking, Database, Scheduling, Invoicing, Data Entry or Accountable as important skills or qualifications in Customer Service Specialist job descriptions. Nevertheless, candidates mention them much more commonly in their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Customer Service Specialist position may go unnoticed or even discounted by hiring managers.
The most common important skills required by employers are SAP, Proactive, Customer Service, Communication Skills, MS Office, Auto Delivery and CRM. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a position as a Customer Service Specialist, suggesting that having these keywords on a resume are important for success as a Customer Service Specialist. Additionally, employer Customer Service Specialist job descriptions list Innovation as a desirable experience, even though Innovation appears 3.88 times less on resumes, suggesting that it's worth considering including this skill if you possess the experience.
Although you'd probably love to load up your resume with every possible keyword you can, employers tend to look for the things they specify in the job description. Our analysis suggests that highlighting too prominently terms like English Speaking, Outlook, Account Management, Multi Tasking, Database, Scheduling and Invoicing may be something to reconsider. These 7 terms appear 2.04, 2.05, 2.14, 2.43, 2.44, 2.80 and 3.22 times less frequently, respectively, than in job descriptions for a Customer Service Specialist position. This implies that highlighting any of these keywords on your resume may not be a great way to get noticed by a potential employer.
Unless your resume has a good density of the following skills and experience listed, you may not be considered for the role of Customer Service Specialist. Make sure to include a strong showing for the following keywords on your resume:
- Customer Service
- Communication Skills
- MS Office
- Auto Delivery
- Detail Oriented
- Problem Solving Skills
Additionally employers frequently list the following as desirable qualities in a Customer Service Specialist candidate, but they are far less common on most resumes:
Finally people who held the position of a Customer Service Specialist and list it on their resume are adding these terms that are less likely to be noticed by employers. You may want to consider downplaying these terms on your Customer Service Specialist application:
- English Speaking
- Account Management
- Multi Tasking
- Data Entry
At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as a Customer Service Specialist. Get started on your journey with a new ZipRecruiter Profile today!