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Customer Service Representative III Must-Have Resume Skills and Keywords

Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for a Customer Service Representative III position? Of course continuing to gain experience working as a Customer Service Representative III may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a Customer Service Representative III and making sure your resume reflects your experience properly.

We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to Customer Service Representative III jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be a Customer Service Representative III or to advance your career into beyond this role.

Top Skills Mentioned in Job Descriptions

Top
10
Job Skills
The top three keywords employers use in Customer Service Representative III job descriptions are Customer Service appearing in 32.03% of postings, Communication Skills 12.7%, and Detail Oriented appearing in 9.27%. 54% of Customer Service Representative III job postings have at least one of these terms indicating the value employers place commonly place on these experiences when hiring candidates. MS Office, Technical and Auto Delivery are still quite important, but a smaller sliceof the employer Customer Service Representative III job postings with their combined total of 22.5%. At 23.49%, High Volume, Accuracy, Collaboration, and Innovation appear far less frequently, but are still a significant portion of the 10 top Customer Service Representative III skills and requirements according to employers.

Top Skills Mentioned in Resumes

Top
10
Job Skills
Job seeker resumes showcase a broad range of skills and qualifications in their descriptions of Customer Service Representative III positions. The top three keywords represent 47.45% of the total set of top resume listed keywords. Look to the Resume Checklist below to investigate how Customer Service, MS Office, and Technical match up to employer job descriptions. Scheduling, Communication Skills, and Data Entry represent a very decent share of skills found on resumes for Customer Service Representative III with 27% of the total. At 25.55%, Detail Oriented, Microsoft Excel, Outlook, and Accuracy appear far less frequently, but are still a significant portion of the 10 top Customer Service Representative III skills and qualifications found on resumes.

Most Important Skills Required to Be a Customer Service Representative Iii as Listed by Employers and Employees

Here is a simple table of the top 10 skills and qualifications as listed by employers in Customer Service Representative III job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Customer Service Representative III on their resumes.
Top Customer Service Representative III Skills
Skills Required by Employers Share
Customer Service 32.03%
Communication Skills 12.70%
Detail Oriented 9.27%
MS Office 8.37%
Technical 7.38%
Auto Delivery 6.75%
High Volume 6.43%
Accuracy 6.23%
Collaboration 5.44%
Innovation 5.39%
Skills Listed by Employees Share
Customer Service 27.16%
MS Office 10.61%
Technical 9.68%
Scheduling 9.51%
Communication Skills 9.00%
Data Entry 8.49%
Detail Oriented 6.96%
Microsoft Excel 6.71%
Outlook 5.94%
Accuracy 5.94%

Customer Service Representative Iii Resume Checklist

Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Customer Service Representative III roles. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within Customer Service Representative III job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.
Uncommon Keywords on Customer Service Representative Iii Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Recruiting
Innovation
Auto Delivery
Employer job listings often list Recruiting, Innovation or Auto Delivery as requirements in Customer Service Representative III job descriptions; however, job seekers mention them far less frequently on their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Customer Service Representative III role may help you stand out more to hiring managers.
Common Keywords on Customer Service Representative Iii Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Human Resources Experience
High Volume
Interpersonal Skills
Collaboration
Communication Skills
Detail Oriented
Customer Service
Problem Solving Skills
Accuracy
English Speaking
Invoicing
Multi Tasking
Outlook
MS Office
Technical
Vendor Management
Documentation
Account Management
Compliance
Outbound Calling
Database
Both employer job listings and resumes from people who’ve held the role of Customer Service Representative III tend to always include skills and requirements found in this list. Whether you’ve only got Human Resources Experience, High Volume, Interpersonal Skills, Collaboration, Communication Skills, Detail Oriented, Customer Service, Problem Solving Skills, Accuracy, English Speaking, Invoicing, Multi Tasking, Outlook, MS Office, Technical, Vendor Management, Documentation, Account Management, Compliance, Outbound Calling or Database in your background and experience, make sure to highlight the term prominently on your resume. As a job seeker you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as a Customer Service Representative III.
Uncommon Keywords on Customer Service Representative Iii Job Descriptions
Job Descriptions
Resumes
25%
50%
75%
100%
Accountable
Data Entry
Troubleshooting
Inbound Calls
Microsoft Excel
Cashier
Employer job listings seldom list Accountable, Data Entry, Troubleshooting, Inbound Calls, Microsoft Excel or Cashier as important skills or qualifications in Customer Service Representative III job descriptions. Nevertheless, job seekers mention them much more commonly in their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Customer Service Representative III role may go unnoticed or even discounted by hiring managers.

FAQs about Customer Service Representative Iii Skills and Resume Keywords

What are the most important Customer Service Representative III job skills to have on my resume?

The most common important skills required by employers are Human Resources Experience, High Volume, Interpersonal Skills, Collaboration, Communication Skills, Detail Oriented and Customer Service. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a job as a Customer Service Representative III, suggesting that having these keywords on a resume are important for success as a Customer Service Representative III. Additionally, employer Customer Service Representative III job descriptions list Recruiting as a desirable experience, even though Recruiting appears 3.96 times less on resumes, suggesting that it's worth considering including this term if you possess the experience.

What are the least important Customer Service Representative III job skills to have on my resume?

Although you'd probably love to load up your resume with every possible keyword you can, employers tend to look for the things they specify in the job description. Our analysis suggests that highlighting too prominently terms like Accountable, Data Entry, Troubleshooting, Inbound Calls, Microsoft Excel and Cashier may be something to reconsider. These 6 terms appear 2.06, 2.16, 2.21, 2.43, 2.72 and 3.91 times less frequently, respectively, than in job descriptions for a Customer Service Representative III position. This indicates that highlighting any of these keywords on your resume may not be a great way to stand out to a potential employer.

How do I make sure my resume has all of the right keywords for a Customer Service Representative III position?

Unless your resume has a good density of the following skills and experience listed, you may not be considered for the role of Customer Service Representative III. Make sure to include a strong showing for the following keywords on your resume:
  • Human Resources Experience
  • High Volume
  • Interpersonal Skills
  • Collaboration
  • Communication Skills
  • Detail Oriented
  • Customer Service
  • Problem Solving Skills
  • Accuracy
  • English Speaking
  • Invoicing
  • Multi Tasking
  • Outlook
  • MS Office
  • Technical
Additionally employers frequently list the following as desirable qualities in a Customer Service Representative III candidate, but they are far less common on most resumes:
  • Recruiting
  • Innovation
  • Auto Delivery
Finally people who held the position of a Customer Service Representative III and list it on their resume are adding these terms that are less likely to be noticed by employers. You may want to consider downplaying these terms on your Customer Service Representative III application:
  • Accountable
  • Data Entry
  • Troubleshooting
  • Inbound Calls
  • Microsoft Excel
  • Cashier

Before applying for a Customer Service Representative Iii job

At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as a Customer Service Representative III. Get started on your journey with a new ZipRecruiter Profile today!