Customer Service Coordinator Must-Have Resume Skills and Keywords

Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for a Customer Service Coordinator position? Of course continuing to gain experience working as a Customer Service Coordinator may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a Customer Service Coordinator and making sure your resume reflects your experience properly.

We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to Customer Service Coordinator jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be a Customer Service Coordinator or to advance your career into beyond this role.

The top three keywords employers use in Customer Service Coordinator job descriptions are Customer Service appearing in 35.21% of postings, Communication Skills 13.92%, and MS Office appearing in 8.85%. 57.98% of Customer Service Coordinator job postings have at least one of these terms indicating the value employers place commonly place on these experiences when hiring candidates. Scheduling, Detail Oriented and Collaboration are still quite important, but a smaller sliceof the employer Customer Service Coordinator job postings with their combined total of 22.4%. At 19.63%, Documentation, Innovation, Problem Solving Skills, and Accuracy appear far less frequently, but are still a significant portion of the 10 top Customer Service Coordinator skills and requirements according to employers.

The top three keywords people who held Customer Service Coordinator descriptions listed on their resumes are Customer Service (appearing on 30.13%), Scheduling (appearing on 11.8%), and MS Office (appearing on 9.9%). 51.83% of resumes with Customer Service Coordinator descriptions have at least one of these terms. The Resume Checklist will help you make sense of whether or not employers are also demanding these skills. Communication Skills, Data Entry, and Microsoft Excel are still quite common, and a respectable share of skills found on resumes for Customer Service Coordinator with 23.07% of the total. At 25.11%, Invoicing, Detail Oriented, Technical, and Multi Tasking appear far less frequently, but are still a significant portion of the 10 top Customer Service Coordinator skills and qualifications found on resumes.

Here is a simple table of the top 10 skills and qualifications as listed by employers in Customer Service Coordinator job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Customer Service Coordinator on their resumes.

Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Customer Service Coordinator roles. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within Customer Service Coordinator job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.

Employer job listings tend to list Innovation, Communication Skills, Hospital, Problem Solving Skills, Mentoring, Collaboration or Proactive as requirements in Customer Service Coordinator job descriptions; however, job seekers mention them far less frequently on their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Customer Service Coordinator role may help you stand out more to hiring managers.

Both employer job listings and resumes from people who’ve held the role of Customer Service Coordinator tend to always include skills and requirements found in this list. Whether you’ve only got Customer Service, Auto Delivery, Detail Oriented, English Speaking, Documentation, Accuracy, MS Office, Outlook, Scheduling, Compliance, Technical, Database, Multi Tasking, Invoicing, Data Entry or Vendor Management in your background and experience, make sure to highlight the term prominently on your resume. As a job seeker you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as a Customer Service Coordinator.

Employer job listings infrequently list Microsoft Excel, Accountable or Receptionist as important skills or qualifications in Customer Service Coordinator job descriptions. Nevertheless, job seekers mention them much more commonly in their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Customer Service Coordinator role may go unnoticed or even discounted by hiring managers.

At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as a Customer Service Coordinator. Get started on your journey with a new ZipRecruiter Profile today!