Customer Relations Representative Must-Have Resume Skills and Keywords
Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for a Customer Relations Representative position? Of course continuing to gain experience working as a Customer Relations Representative may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a Customer Relations Representative and making sure your resume reflects your experience properly.
We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to Customer Relations Representative jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be a Customer Relations Representative or to advance your career into beyond this role.
The top three keywords employers use in Customer Relations Representative job descriptions are Customer Service appearing in 26.39% of postings, Communication Skills 17.42%, and Proactive appearing in 10.45%. 54.26% of Customer Relations Representative job postings have at least one of these terms indicating the value employers place commonly place on these experiences when hiring candidates. Detail Oriented, Customer Relations and Scheduling are still quite important, but a smaller sliceof the employer Customer Relations Representative job postings with their combined total of 24.59%. At 21.14%, Innovation, MS Office, Develop Leads, and Marketing Products appear far less frequently, but are still a significant portion of the 10 top Customer Relations Representative skills and requirements according to employers.
Job seeker resumes showcase a broad range of skills and qualifications in their descriptions of Customer Relations Representative positions. The top three keywords represent 48.31% of the total set of top resume listed keywords. Look to the Resume Checklist below to investigate how Customer Service, Scheduling, and Communication Skills match up to employer job descriptions. MS Office, Data Entry, and Accuracy represent a very decent share of skills found on resumes for Customer Relations Representative with 25.76% of the total. At 25.93%, Microsoft Excel, Detail Oriented, Technical, and Accountable appear far less frequently, but are still a significant portion of the 10 top Customer Relations Representative skills and qualifications found on resumes.
Here is a simple table of the top 10 skills and qualifications as listed by employers in Customer Relations Representative job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Customer Relations Representative on their resumes.
Top Customer Relations Representative Skills
|Skills Required by Employers
|Skills Listed by Employees
Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Customer Relations Representative positions. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within Customer Relations Representative job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.
Uncommon Keywords on Customer Relations Representative Resumes
Employer job listings frequently list Innovation, Ability to Multi Task, Auto Delivery, Communication Skills, Detail Oriented, Relationship Management, Customer Service, Interpersonal Skills or Customer Retention as requirements in Customer Relations Representative job descriptions; however, candidates mention them far less frequently on their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Customer Relations Representative position may help you stand out more to hiring managers.
Common Keywords on Customer Relations Representative Resumes
Both employer job listings and resumes from people who’ve held the position of Customer Relations Representative tend to always include skills and requirements found in this list. Whether you’ve only got Collaboration, Compliance, Scheduling, English Speaking, Multi Tasking, MS Office, Database, Account Management, Technical, Troubleshooting, Invoicing or Accuracy in your background and experience, make sure to highlight the term prominently on your resume. As a candidate you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as a Customer Relations Representative.
Uncommon Keywords on Customer Relations Representative Job Descriptions
Employer job listings rarely list Accountable, Data Entry or Microsoft Excel as important skills or qualifications in Customer Relations Representative job descriptions. Nevertheless, candidates mention them much more commonly in their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Customer Relations Representative position may go unnoticed or even discounted by hiring managers.
The most common important skills required by employers are Collaboration, Compliance, Scheduling, English Speaking, Multi Tasking, MS Office and Database. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a position as a Customer Relations Representative, suggesting that having these keywords on a resume are important for success as a Customer Relations Representative. Additionally, employer Customer Relations Representative job descriptions list Innovation as a desirable experience, even though Innovation appears 7.92 times less on resumes, suggesting that it's worth considering including this keyword if you possess the experience.
Although you'd probably love to load up your resume with every possible keyword you can, employers tend to look for the things they specify in the job description. Our analysis suggests that highlighting too prominently terms like Accountable, Data Entry and Microsoft Excel may be something to reconsider. These 3 terms appear 2.58, 2.62 and 2.83 times less frequently, respectively, than in job descriptions for a Customer Relations Representative role. This implies that highlighting any of these keywords on your resume may not be a great way to impress a potential employer.
Unless your resume has a good density of the following skills and experience listed, you may not be considered for the role of Customer Relations Representative. Make sure to include a strong showing for the following keywords on your resume:
- English Speaking
- Multi Tasking
- MS Office
- Account Management
Additionally employers frequently list the following as desirable qualities in a Customer Relations Representative candidate, but they are far less common on most resumes:
- Ability to Multi Task
- Auto Delivery
- Communication Skills
- Detail Oriented
- Relationship Management
- Customer Service
- Interpersonal Skills
- Customer Retention
Finally people who held the position of a Customer Relations Representative and list it on their resume are adding these terms that are less likely to be noticed by employers. You may want to consider downplaying these terms on your Customer Relations Representative application:
- Data Entry
- Microsoft Excel
At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as a Customer Relations Representative. Get started on your journey with a new ZipRecruiter Profile today!