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Customer Advisor Must-Have Resume Skills and Keywords

Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for a Customer Advisor position? Of course continuing to gain experience working as a Customer Advisor may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a Customer Advisor and making sure your resume reflects your experience properly.

We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to Customer Advisor jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be a Customer Advisor or to advance your career into beyond this role.

Top Skills Mentioned in Job Descriptions

Top
10
Job Skills
The top three keywords employers use in Customer Advisor job descriptions are Customer Service appearing in 30.72% of postings, Personal Shopping 11%, and Communication Skills appearing in 10.87%. 52.59% of Customer Advisor job postings have at least one of these terms indicating the value employers place commonly place on these experiences when hiring candidates. Flexibility, Collaboration and Digital are still quite important, but a smaller sliceof the employer Customer Advisor job postings with their combined total of 24.33%. At 23.08%, Proactive, Relationship Management, Innovation, and Build Rapport appear far less frequently, but are still a significant portion of the 10 top Customer Advisor skills and requirements according to employers.

Top Skills Mentioned in Resumes

Top
10
Job Skills
Job seeker resumes showcase a broad range of skills and qualifications in their descriptions of Customer Advisor positions. The top three keywords represent 48.5% of the total set of top resume listed keywords. Look to the Resume Checklist below to investigate how Customer Service, Communication Skills, and MS Office match up to employer job descriptions. Technical, Scheduling, and English Speaking represent a very decent share of skills found on resumes for Customer Advisor with 25.69% of the total. At 25.82%, Microsoft Excel, Collaboration, Troubleshooting, and Detail Oriented appear far less frequently, but are still a significant portion of the 10 top Customer Advisor skills and qualifications found on resumes.

Most Important Skills Required to Be a Customer Advisor as Listed by Employers and Employees

Here is a simple table of the top 10 skills and qualifications as listed by employers in Customer Advisor job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Customer Advisor on their resumes.
Top Customer Advisor Skills
Skills Required by Employers Share
Customer Service 30.72%
Personal Shopping 11.00%
Communication Skills 10.87%
Flexibility 8.97%
Collaboration 8.04%
Digital 7.32%
Proactive 6.44%
Relationship Management 5.73%
Innovation 5.62%
Build Rapport 5.29%
Skills Listed by Employees Share
Customer Service 26.84%
Communication Skills 11.29%
MS Office 10.37%
Technical 9.10%
Scheduling 8.41%
English Speaking 8.18%
Microsoft Excel 6.80%
Collaboration 6.57%
Troubleshooting 6.34%
Detail Oriented 6.11%

Customer Advisor Resume Checklist

Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Customer Advisor positions. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within Customer Advisor job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.
Uncommon Keywords on Customer Advisor Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Telecommunications
Digital
Innovation
Stocking
Relationship Management
Proactive
Collaboration
Compliance
Customer Service
Employer job listings tend to list Telecommunications, Digital, Innovation, Stocking, Relationship Management, Proactive, Collaboration, Compliance or Customer Service as requirements in Customer Advisor job descriptions; however, candidates mention them far less frequently on their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Customer Advisor position may help you stand out more to hiring managers.
Common Keywords on Customer Advisor Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Communication Skills
Accuracy
Detail Oriented
Problem Solving Skills
Accountable
MS Office
Documentation
English Speaking
Both employer job listings and resumes from people who’ve held the position of Customer Advisor tend to always include skills and requirements found in this list. Whether you’ve only got Communication Skills, Accuracy, Detail Oriented, Problem Solving Skills, Accountable, MS Office, Documentation or English Speaking in your background and experience, make sure to highlight the term prominently on your resume. As a candidate you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as a Customer Advisor.
Uncommon Keywords on Customer Advisor Job Descriptions
Job Descriptions
Resumes
25%
50%
75%
100%
Database
Analysis
Social Media
Technical
Scheduling
Multi Tasking
Microsoft Excel
Employer job listings infrequently list Database, Analysis, Social Media, Technical, Scheduling, Multi Tasking or Microsoft Excel as important skills or qualifications in Customer Advisor job descriptions. Nevertheless, candidates mention them much more commonly in their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Customer Advisor position may go unnoticed or even discounted by hiring managers.

FAQs about Customer Advisor Skills and Resume Keywords

What are the most important Customer Advisor job skills to have on my resume?

The most common important skills required by employers are Communication Skills, Accuracy, Detail Oriented, Problem Solving Skills, Accountable, MS Office and Documentation. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a position as a Customer Advisor, suggesting that having these keywords on a resume are important for success as a Customer Advisor. Additionally, employer Customer Advisor job descriptions list Telecommunications as a desirable experience, even though Telecommunications appears 5.29 times less on resumes, suggesting that it's worth considering including this skill if you possess the experience.

What are the least important Customer Advisor job skills to have on my resume?

Although you'd probably love to load up your resume with every possible keyword you can, employers tend to look for the things they specify in the job description. Our analysis suggests that highlighting too prominently terms like Database, Analysis, Social Media, Technical, Scheduling, Multi Tasking and Microsoft Excel may be something to reconsider. These 7 terms appear 2.02, 2.38, 2.65, 2.67, 2.73, 2.96 and 4.58 times less frequently, respectively, than in job descriptions for a Customer Advisor role. This implies that highlighting any of these keywords on your resume may not be a great way to get noticed by a potential employer.

How do I make sure my resume has all of the right keywords for a Customer Advisor position?

Unless your resume has a good density of the following skills and experience listed, you may not be considered for the role of Customer Advisor. Make sure to include a strong showing for the following keywords on your resume:
  • Communication Skills
  • Accuracy
  • Detail Oriented
  • Problem Solving Skills
  • Accountable
  • MS Office
  • Documentation
  • English Speaking
Additionally employers frequently list the following as desirable qualities in a Customer Advisor candidate, but they are far less common on most resumes:
  • Telecommunications
  • Digital
  • Innovation
  • Stocking
  • Relationship Management
  • Proactive
  • Collaboration
  • Compliance
  • Customer Service
Finally people who held the position of a Customer Advisor and list it on their resume are adding these terms that are less likely to be noticed by employers. You may want to consider downplaying these terms on your Customer Advisor application:
  • Database
  • Analysis
  • Social Media
  • Technical
  • Scheduling
  • Multi Tasking
  • Microsoft Excel

Before applying for a Customer Advisor job

At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as a Customer Advisor. Get started on your journey with a new ZipRecruiter Profile today!