CSR Must-Have Resume Skills and Keywords
Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for a CSR position? Of course continuing to gain experience working as a CSR may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a CSR and making sure your resume reflects your experience properly.
In order to do so, you’ll want to know that both employers hiring for a CSR and those who list the position of CSR on their resumes predominantly feature Customer Service and Scheduling as the most common and important terms, respectively. But the list quickly begins to diverge with resumes showing Cashier, Data Entry and Communication Skills at positions three, four and five, while job listings show a different pattern. Do you know what you would list?
We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to CSR jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be a CSR or to advance your career into beyond this role.
The top three keywords employers use in CSR job descriptions are Customer Service appearing in 31.61% of postings, Scheduling 12.2%, and Multi Tasking appearing in 9.6%. 53.41% of CSR job postings have at least one of these terms indicating the value employers place commonly place on these experiences when hiring candidates. Communication Skills, Facilitation and Autobody Repair are still quite important, but a smaller sliceof the employer CSR job postings with their combined total of 22.47%. At 24.12%, Relationship Management, Dealership, Collision Repair, and English Speaking appear far less frequently, but are still a significant portion of the 10 top CSR skills and requirements according to employers.
Job seeker resumes showcase a broad range of skills and qualifications in their descriptions of CSR positions. The top three keywords represent 49.17% of the total set of top resume listed keywords. Look to the Resume Checklist below to investigate how Customer Service, Scheduling, and Cashier match up to employer job descriptions. Data Entry, Communication Skills, and MS Office represent a very decent share of skills found on resumes for CSR with 26.28% of the total. At 24.54%, Multi Tasking, Microsoft Excel, Detail Oriented, and Technical appear far less frequently, but are still a significant portion of the 10 top CSR skills and qualifications found on resumes.
Here is a simple table of the top 10 skills and qualifications as listed by employers in CSR job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of CSR on their resumes.
Top CSR Skills
|Skills Required by Employers
|Skills Listed by Employees
Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for CSR positions. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within CSR job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.
Uncommon Keywords on Csr Resumes
Employer job listings often list Dealership, Business Operations or Innovation as requirements in CSR job descriptions; however, candidates mention them far less frequently on their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a CSR position may help you stand out more to hiring managers.
Common Keywords on Csr Resumes
Both employer job listings and resumes from people who’ve held the position of CSR tend to always include skills and requirements found in this list. Whether you’ve only got Relationship Management, Flexibility, Facilitation or Human Resources Experience in your background and experience, make sure to highlight the term prominently on your resume. As a candidate you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as a CSR.
Uncommon Keywords on Csr Job Descriptions
Employer job listings seldom list Hospital, Multi Tasking, Scheduling, Customer Service, English Speaking, Communication Skills, Spanish Speaking, Technical, Accountable, Detail Oriented or Accuracy as important skills or qualifications in CSR job descriptions. Nevertheless, candidates mention them much more commonly in their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a CSR position may go unnoticed or even discounted by hiring managers.
The most common important skills required by employers are Relationship Management, Flexibility, Facilitation and Human Resources Experience. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a position as a CSR, suggesting that having these keywords on a resume are important for success as a CSR. Additionally, employer CSR job descriptions list Dealership as a desirable experience, even though Dealership appears 5.65 times less on resumes, suggesting that it's worth considering including this term if you possess the experience.
Although you'd probably love to load up your resume with every possible keyword you can, employers tend to look for the things they specify in the job description. Our analysis suggests that highlighting too prominently terms like Hospital, Multi Tasking, Scheduling, Customer Service, English Speaking, Communication Skills and Spanish Speaking may be something to reconsider. These 7 terms appear 2.10, 2.38, 3.19, 3.31, 3.51, 3.57 and 3.70 times less frequently, respectively, than in job descriptions for a CSR position. This implies that highlighting any of these keywords on your resume may not be a great way to stand out to a potential employer.
Unless your resume has a good density of the following skills and experience listed, you may not be considered for the role of CSR. Make sure to include a strong showing for the following keywords on your resume:
- Relationship Management
- Human Resources Experience
Additionally employers frequently list the following as desirable qualities in a CSR candidate, but they are far less common on most resumes:
- Business Operations
Finally people who held the position of a CSR and list it on their resume are adding these terms that are less likely to be noticed by employers. You may want to consider downplaying these terms on your CSR application:
- Multi Tasking
- Customer Service
- English Speaking
- Communication Skills
- Spanish Speaking
- Detail Oriented
At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as a CSR. Get started on your journey with a new ZipRecruiter Profile today!