CSR Customer Service Representative Must-Have Resume Skills and Keywords

Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for a CSR Customer Service Representative position? Of course continuing to gain experience working as a CSR Customer Service Representative may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a CSR Customer Service Representative and making sure your resume reflects your experience properly.

We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to CSR Customer Service Representative jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be a CSR Customer Service Representative or to advance your career into beyond this role.

The top three keywords employers use in CSR Customer Service Representative job descriptions are Customer Service appearing in 34.88% of postings, Communication Skills 14.36%, and Multi Tasking appearing in 10.69%. 59.93% of CSR Customer Service Representative job postings have at least one of these terms indicating the value employers place commonly place on these experiences when hiring candidates. Health Insurance, Problem Solving Skills and Detail Oriented are still quite important, but a smaller sliceof the employer CSR Customer Service Representative job postings with their combined total of 21.12%. At 18.94%, Active Listening, Accuracy, Ability to Multi Task, and Troubleshooting appear far less frequently, but are still a significant portion of the 10 top CSR Customer Service Representative skills and requirements according to employers.

Job seeker resumes showcase a broad range of skills and qualifications in their descriptions of CSR Customer Service Representative positions. The top three keywords represent 49.86% of the total set of top resume listed keywords. Look to the Resume Checklist below to investigate how Customer Service, Cashier, and Scheduling match up to employer job descriptions. Data Entry, MS Office, and Receptionist represent a very decent share of skills found on resumes for CSR Customer Service Representative with 25.53% of the total. At 24.61%, Communication Skills, Answering Phones, Cash Handling, and Detail Oriented appear far less frequently, but are still a significant portion of the 10 top CSR Customer Service Representative skills and qualifications found on resumes.

Here is a simple table of the top 10 skills and qualifications as listed by employers in CSR Customer Service Representative job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of CSR Customer Service Representative on their resumes.

Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for CSR Customer Service Representative positions. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within CSR Customer Service Representative job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.

Employer job listings frequently list Health Insurance, Problem Solving Skills, Innovation, Active Listening, Multi Tasking or Collaboration as requirements in CSR Customer Service Representative job descriptions; however, candidates mention them far less frequently on their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a CSR Customer Service Representative position may help you stand out more to hiring managers.

Both employer job listings and resumes from people who’ve held the position of CSR Customer Service Representative tend to always include skills and requirements found in this list. Whether you’ve only got Communication Skills, Accuracy, CRM, Database, Customer Service, Detail Oriented, Troubleshooting or Account Management in your background and experience, make sure to highlight the term prominently on your resume. As a candidate you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as a CSR Customer Service Representative.

Employer job listings rarely list English Speaking, MS Office, Technical, Scheduling, Answering Phones or Outbound Calling as important skills or qualifications in CSR Customer Service Representative job descriptions. Nevertheless, candidates mention them much more commonly in their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a CSR Customer Service Representative position may go unnoticed or even discounted by hiring managers.

At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as a CSR Customer Service Representative. Get started on your journey with a new ZipRecruiter Profile today!