Contact Representative Must-Have Resume Skills and Keywords
Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for a Contact Representative position? Of course continuing to gain experience working as a Contact Representative may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a Contact Representative and making sure your resume reflects your experience properly.
We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to Contact Representative jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be a Contact Representative or to advance your career into beyond this role.
Employers require a broad range of skills and qualifications in their descriptions of Contact Representative positions. The top three keywords make up 43.63% of the total set of top terms. Look to the Resume Checklist below to see how Customer Service, Technical, and Supervisory Experience shares stack up against the share from resumes. Documentation, Scheduling and Instruction represent an additionally healthy share of the employer Contact Representative job postings with their combined total of 27.07%. At 29.3%, Spiritual, Communication Skills, Military Experience, and Compliance appear far less frequently, but are still a significant portion of the 10 top Contact Representative skills and requirements according to employers.
Job seeker resumes showcase a broad range of skills and qualifications in their descriptions of Contact Representative positions. The top three keywords represent 42.63% of the total set of top resume listed keywords. Look to the Resume Checklist below to investigate how Customer Service, Internal Revenue Service, and Technical match up to employer job descriptions. Database, MS Office, and Compliance represent a very decent share of skills found on resumes for Contact Representative with 27.12% of the total. At 30.25%, Communication Skills, Scheduling, Data Entry, and Microsoft Excel appear far less frequently, but are still a significant portion of the 10 top Contact Representative skills and qualifications found on resumes.
Here is a simple table of the top 10 skills and qualifications as listed by employers in Contact Representative job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Contact Representative on their resumes.
Top Contact Representative Skills
|Skills Required by Employers
|Skills Listed by Employees
|Internal Revenue Service
Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Contact Representative roles. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within Contact Representative job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.
Uncommon Keywords on Contact Representative Resumes
Employer job listings often list Flexibility, Innovation, Military Experience, Instruction or Researching as requirements in Contact Representative job descriptions; however, job seekers mention them far less frequently on their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Contact Representative role may help you stand out more to hiring managers.
Common Keywords on Contact Representative Resumes
Both employer job listings and resumes from people who’ve held the role of Contact Representative tend to always include skills and requirements found in this list. Whether you’ve only got Disclosures, Documentation, Interpersonal Skills, Clerical Skills, Technical, Scheduling, Customer Service, Communication Skills or Compliance in your background and experience, make sure to highlight the term prominently on your resume. As a job seeker you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as a Contact Representative.
Uncommon Keywords on Contact Representative Job Descriptions
Employer job listings seldom list Internal Revenue Service, Detail Oriented, Data Entry, Accuracy, Database, Analysis or MS Office as important skills or qualifications in Contact Representative job descriptions. Nevertheless, job seekers mention them much more commonly in their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Contact Representative role may go unnoticed or even discounted by hiring managers.
The most common important skills required by employers are Disclosures, Documentation, Interpersonal Skills, Clerical Skills, Technical, Scheduling and Customer Service. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a job as a Contact Representative, suggesting that having these keywords on a resume are important for success as a Contact Representative. Additionally, employer Contact Representative job descriptions list Flexibility as a desirable experience, even though Flexibility appears 6.33 times less on resumes, suggesting that it's worth considering including this term if you possess the experience.
Although you'd probably love to load up your resume with every possible keyword you can, employers tend to look for the things they specify in the job description. Our analysis suggests that highlighting too prominently terms like Internal Revenue Service, Detail Oriented, Data Entry, Accuracy, Database, Analysis and MS Office may be something to reconsider. These 7 terms appear 2.42, 3.09, 3.19, 3.30, 3.76, 3.92 and 4.59 times less frequently, respectively, than in job descriptions for a Contact Representative role. This indicates that highlighting any of these keywords on your resume may not be a great way to stand out to a potential employer.
Unless your resume has a good density of the following skills and experience listed, you may not be considered for the role of Contact Representative. Make sure to include a strong showing for the following keywords on your resume:
- Interpersonal Skills
- Clerical Skills
- Customer Service
- Communication Skills
Additionally employers frequently list the following as desirable qualities in a Contact Representative candidate, but they are far less common on most resumes:
- Military Experience
Finally people who held the position of a Contact Representative and list it on their resume are adding these terms that are less likely to be noticed by employers. You may want to consider downplaying these terms on your Contact Representative application:
- Internal Revenue Service
- Detail Oriented
- Data Entry
- MS Office
At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as a Contact Representative. Get started on your journey with a new ZipRecruiter Profile today!