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Collections Specialist Must-Have Resume Skills and Keywords

Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for a Collections Specialist position? Of course continuing to gain experience working as a Collections Specialist may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a Collections Specialist and making sure your resume reflects your experience properly.

In order to do so, you’ll want to know that both employers hiring for a Collections Specialist and those who list the position of Collections Specialist on their resumes predominantly feature Collection Management and Customer Service as the most common and important terms, respectively. But the list quickly begins to diverge with resumes showing MS Office, Account Receivables and Microsoft Excel at positions three, four and five, while job listings show a different pattern. Do you know what you would list?

We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to Collections Specialist jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be a Collections Specialist or to advance your career into beyond this role.

Top Skills Mentioned in Job Descriptions

Top
10
Job Skills
The top three keywords employers use in Collections Specialist job descriptions are Collection Management appearing in 25.69% of postings, Customer Service 15.68%, and Communication Skills appearing in 12.81%. 54.18% of Collections Specialist job postings have at least one of these terms indicating the value employers place commonly place on these experiences when hiring candidates. Detail Oriented, Account Receivables and Collection Services are still quite important, but a smaller sliceof the employer Collections Specialist job postings with their combined total of 24.73%. At 21.08%, MS Office, Invoicing, Innovation, and Account Management appear far less frequently, but are still a significant portion of the 10 top Collections Specialist skills and requirements according to employers.

Top Skills Mentioned in Resumes

Top
10
Job Skills
The top three keywords people who held Collections Specialist descriptions listed on their resumes are Collection Management (appearing on 21.97%), Customer Service (appearing on 20.17%), and MS Office (appearing on 8.07%). 50.21% of resumes with Collections Specialist descriptions have at least one of these terms. The Resume Checklist will help you make sense of whether or not employers are also demanding these skills. Account Receivables, Microsoft Excel, and Data Entry are still quite common, and a respectable share of skills found on resumes for Collections Specialist with 22.49% of the total. At 27.3%, Accountable, Scheduling, Communication Skills, and Invoicing appear far less frequently, but are still a significant portion of the 10 top Collections Specialist skills and qualifications found on resumes.

Most Important Skills Required to Be a Collections Specialist as Listed by Employers and Employees

Here is a simple table of the top 10 skills and qualifications as listed by employers in Collections Specialist job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Collections Specialist on their resumes.
Top Collections Specialist Skills
Skills Required by Employers Share
Collection Management 25.69%
Customer Service 15.68%
Communication Skills 12.81%
Detail Oriented 9.11%
Account Receivables 8.61%
Collection Services 7.01%
MS Office 6.20%
Invoicing 5.24%
Innovation 4.83%
Account Management 4.81%
Skills Listed by Employees Share
Collection Management 21.97%
Customer Service 20.17%
MS Office 8.07%
Account Receivables 7.94%
Microsoft Excel 7.28%
Data Entry 7.27%
Accountable 7.24%
Scheduling 6.83%
Communication Skills 6.65%
Invoicing 6.58%

Collections Specialist Resume Checklist

Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Collections Specialist positions. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within Collections Specialist job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.
Uncommon Keywords on Collections Specialist Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Innovation
Communication Skills
Employer job listings frequently list Innovation or Communication Skills as requirements in Collections Specialist job descriptions; however, candidates mention them far less frequently on their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Collections Specialist position may help you stand out more to hiring managers.
Common Keywords on Collections Specialist Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Detail Oriented
Skip Tracing
Problem Solving Skills
High Volume
Collection Management
Collaboration
Account Receivables
Documentation
Compliance
Account Management
Reconciling
Invoicing
Customer Service
MS Office
Accuracy
Outlook
Outbound Calling
Microsoft Excel
Multi Tasking
Accountable
Technical
Both employer job listings and resumes from people who’ve held the position of Collections Specialist tend to always include skills and requirements found in this list. Whether you’ve only got Detail Oriented, Skip Tracing, Problem Solving Skills, High Volume, Collection Management, Collaboration, Account Receivables, Documentation, Compliance, Account Management, Reconciling, Invoicing, Customer Service, MS Office, Accuracy, Outlook, Outbound Calling, Microsoft Excel, Multi Tasking, Accountable or Technical in your background and experience, make sure to highlight the term prominently on your resume. As a candidate you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as a Collections Specialist.
Uncommon Keywords on Collections Specialist Job Descriptions
Job Descriptions
Resumes
25%
50%
75%
100%
Data Entry
Employer job listings rarely list Data Entry as important skills or qualifications in Collections Specialist job descriptions. Nevertheless, candidates mention them much more commonly in their resumes. If you possess this experience, including this keyword prominently on your resume when applying for a Collections Specialist position may go unnoticed or even discounted by hiring managers.

FAQs about Collections Specialist Skills and Resume Keywords

What are the most important Collections Specialist job skills to have on my resume?

The most common important skills required by employers are Detail Oriented, Skip Tracing, Problem Solving Skills, High Volume, Collection Management, Collaboration and Account Receivables. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a position as a Collections Specialist, suggesting that having these keywords on a resume are important for success as a Collections Specialist. Additionally, employer Collections Specialist job descriptions list Innovation as a desirable experience, even though Innovation appears 6.59 times less on resumes, suggesting that it's worth considering including this keyword if you possess the experience.

What are the least important Collections Specialist job skills to have on my resume?

Although you'd probably love to load up your resume with every possible keyword you can, employers tend to look for the things they specify in the job description. Our analysis suggests that highlighting too prominently a term like Data Entry which appears 0.32 times less often than in job descriptions for a Collections Specialist position implies that highlighting this on your resume may not be a great way to impress.

How do I make sure my resume has all of the right keywords for a Collections Specialist position?

Unless your resume has a good density of the following skills and experience listed, you may not be considered for the role of Collections Specialist. Make sure to include a strong showing for the following keywords on your resume:
  • Detail Oriented
  • Skip Tracing
  • Problem Solving Skills
  • High Volume
  • Collection Management
  • Collaboration
  • Account Receivables
  • Documentation
  • Compliance
  • Account Management
  • Reconciling
  • Invoicing
  • Customer Service
  • MS Office
  • Accuracy
Additionally employers frequently list the following as desirable qualities in a Collections Specialist candidate, but they are far less common on most resumes:
  • Innovation
  • Communication Skills
Finally people who held the position of a Collections Specialist and list it on their resume are adding these terms that are less likely to be noticed by employers. You may want to consider downplaying these terms on your Collections Specialist application:
  • Data Entry

Before applying for a Collections Specialist job

At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as a Collections Specialist. Get started on your journey with a new ZipRecruiter Profile today!