Call Center Supervisor Must-Have Resume Skills and Keywords
Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for a Call Center Supervisor position? Of course continuing to gain experience working as a Call Center Supervisor may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a Call Center Supervisor and making sure your resume reflects your experience properly.
We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to Call Center Supervisor jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be a Call Center Supervisor or to advance your career into beyond this role.
The top three keywords employers use in Call Center Supervisor job descriptions are Customer Service appearing in 22.65% of postings, Communication Skills 14.39%, and Supervisory Experience appearing in 13.1%. 50.14% of Call Center Supervisor job postings have at least one of these terms indicating the value employers place commonly place on these experiences when hiring candidates. MS Office, Collaboration and Innovation are still quite important, but a smaller sliceof the employer Call Center Supervisor job postings with their combined total of 23.94%. At 25.92%, Scheduling, Compliance, Mentoring, and Performance Management appear far less frequently, but are still a significant portion of the 10 top Call Center Supervisor skills and requirements according to employers.
Job seeker resumes showcase a broad range of skills and qualifications in their descriptions of Call Center Supervisor positions. The top three keywords represent 49.35% of the total set of top resume listed keywords. Look to the Resume Checklist below to investigate how Customer Service, Scheduling, and MS Office match up to employer job descriptions. Technical, Communication Skills, and Compliance are still quite common, and a respectable share of skills found on resumes for Call Center Supervisor with 24.03% of the total. At 26.61%, Microsoft Excel, Mentoring, Collaboration, and Data Entry appear far less frequently, but are still a significant portion of the 10 top Call Center Supervisor skills and qualifications found on resumes.
Here is a simple table of the top 10 skills and qualifications as listed by employers in Call Center Supervisor job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Call Center Supervisor on their resumes.
Top Call Center Supervisor Skills
|Skills Required by Employers
|Skills Listed by Employees
Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Call Center Supervisor roles. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within Call Center Supervisor job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.
Uncommon Keywords on Call Center Supervisor Resumes
Employer job listings often list Supervisory Experience or Innovation as requirements in Call Center Supervisor job descriptions; however, job seekers mention them far less frequently on their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Call Center Supervisor role may help you stand out more to hiring managers.
Common Keywords on Call Center Supervisor Resumes
Both employer job listings and resumes from people who’ve held the role of Call Center Supervisor tend to always include skills and requirements found in this list. Whether you’ve only got Communication Skills, Management Skills, Contact Center, Performance Management, Coaching and Developing, Collaboration, Process Improvement, Human Resources Experience, English Speaking, Mentoring, MS Office, Multi Tasking, Compliance, Customer Service, Detail Oriented, Outlook, Accuracy, Technical or Scheduling in your background and experience, make sure to highlight the term prominently on your resume. As a job seeker you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as a Call Center Supervisor.
Uncommon Keywords on Call Center Supervisor Job Descriptions
Employer job listings seldom list Facilitation, Team Building, Documentation, Troubleshooting, Data Entry or Database as important skills or qualifications in Call Center Supervisor job descriptions. Nevertheless, job seekers mention them much more commonly in their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Call Center Supervisor role may go unnoticed or even discounted by hiring managers.
The most common important skills required by employers are Communication Skills, Management Skills, Contact Center, Performance Management, Coaching and Developing, Collaboration and Process Improvement. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a job as a Call Center Supervisor, suggesting that having these keywords on a resume are important for success as a Call Center Supervisor. Additionally, employer Call Center Supervisor job descriptions list Supervisory Experience as a desirable experience, even though Supervisory Experience appears 3.98 times less on resumes, suggesting that it's worth considering including this term if you possess the experience.
Although you'd probably love to load up your resume with every possible keyword you can, employers tend to look for the things they specify in the job description. Our analysis suggests that highlighting too prominently terms like Facilitation, Team Building, Documentation, Troubleshooting, Data Entry and Database may be something to reconsider. These 6 terms appear 2.44, 2.71, 2.87, 3.58, 4.26 and 4.58 times less frequently, respectively, than in job descriptions for a Call Center Supervisor role. This indicates that highlighting any of these keywords on your resume may not be a great way to stand out to a potential employer.
Unless your resume has a good density of the following skills and experience listed, you may not be considered for the role of Call Center Supervisor. Make sure to include a strong showing for the following keywords on your resume:
- Communication Skills
- Management Skills
- Contact Center
- Performance Management
- Coaching and Developing
- Process Improvement
- Human Resources Experience
- English Speaking
- MS Office
- Multi Tasking
- Customer Service
- Detail Oriented
Additionally employers frequently list the following as desirable qualities in a Call Center Supervisor candidate, but they are far less common on most resumes:
- Supervisory Experience
Finally people who held the position of a Call Center Supervisor and list it on their resume are adding these terms that are less likely to be noticed by employers. You may want to consider downplaying these terms on your Call Center Supervisor application:
- Team Building
- Data Entry
At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as a Call Center Supervisor. Get started on your journey with a new ZipRecruiter Profile today!