Bilingual Customer Service Representative Must-Have Resume Skills and Keywords
Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for a Bilingual Customer Service Representative position? Of course continuing to gain experience working as a Bilingual Customer Service Representative may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a Bilingual Customer Service Representative and making sure your resume reflects your experience properly.
In order to do so, you’ll want to know that both employers hiring for a Bilingual Customer Service Representative and those who list the position of Bilingual Customer Service Representative on their resumes predominantly feature Customer Service and Bilingual as the most common and important terms, respectively. But the list quickly begins to diverge with resumes showing English Speaking, Spanish Speaking and MS Office at positions three, four and five, while job listings show a different pattern. Do you know what you would list?
We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to Bilingual Customer Service Representative jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be a Bilingual Customer Service Representative or to advance your career into beyond this role.
The top three keywords employers use in Bilingual Customer Service Representative job descriptions are Customer Service appearing in 22.63% of postings, Bilingual 21.86%, and English Speaking appearing in 14.37%. 58.86% of Bilingual Customer Service Representative job postings have at least one of these terms indicating the value employers place commonly place on these experiences when hiring candidates. Spanish Speaking, French Speaking and Communication Skills represent an additionally healthy share of the employer Bilingual Customer Service Representative job postings with their combined total of 26.36%. At 14.78%, Immigration Laws, Technical, Multi Tasking, and Troubleshooting appear far less frequently, but are still a significant portion of the 10 top Bilingual Customer Service Representative skills and requirements according to employers.
The top three keywords people who held Bilingual Customer Service Representative descriptions listed on their resumes are Customer Service (appearing on 21.32%), Bilingual (appearing on 19.18%), and English Speaking (appearing on 13.55%). 54.05% of resumes with Bilingual Customer Service Representative descriptions have at least one of these terms. The Resume Checklist will help you make sense of whether or not employers are also demanding these skills. Spanish Speaking, MS Office, and Communication Skills are still quite common, and a respectable share of skills found on resumes for Bilingual Customer Service Representative with 24.81% of the total. At 21.13%, Scheduling, Technical, Data Entry, and Detail Oriented appear far less frequently, but are still a significant portion of the 10 top Bilingual Customer Service Representative skills and qualifications found on resumes.
Here is a simple table of the top 10 skills and qualifications as listed by employers in Bilingual Customer Service Representative job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Bilingual Customer Service Representative on their resumes.
Top Bilingual Customer Service Representative Skills
|Skills Required by Employers
|Skills Listed by Employees
Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Bilingual Customer Service Representative roles. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within Bilingual Customer Service Representative job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.
Uncommon Keywords on Bilingual Customer Service Representative Resumes
Employer job listings tend to list HIPAA, French Speaking, Compliance, Bilingual, Customer Service, English Speaking, Spanish Speaking or Communication Skills as requirements in Bilingual Customer Service Representative job descriptions; however, job seekers mention them far less frequently on their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Bilingual Customer Service Representative role may help you stand out more to hiring managers.
Common Keywords on Bilingual Customer Service Representative Resumes
Both employer job listings and resumes from people who’ve held the role of Bilingual Customer Service Representative tend to always include skills and requirements found in this list. Whether you’ve only got Troubleshooting, Inbound Calls, Multi Tasking, Collaboration, Technical, Detail Oriented, Outlook, MS Office, Outbound Calling, Data Entry, Database or Scheduling in your background and experience, make sure to highlight the term prominently on your resume. As a job seeker you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as a Bilingual Customer Service Representative.
Uncommon Keywords on Bilingual Customer Service Representative Job Descriptions
Employer job listings infrequently list Accountable as important skills or qualifications in Bilingual Customer Service Representative job descriptions. Nevertheless, job seekers mention them much more commonly in their resumes. If you possess this experience, including this keyword prominently on your resume when applying for a Bilingual Customer Service Representative role may go unnoticed or even discounted by hiring managers.
The most common important skills required by employers are Troubleshooting, Inbound Calls, Multi Tasking, Collaboration, Technical, Detail Oriented and Outlook. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a job as a Bilingual Customer Service Representative, suggesting that having these keywords on a resume are important for success as a Bilingual Customer Service Representative. Additionally, employer Bilingual Customer Service Representative job descriptions list HIPAA as a desirable experience, even though HIPAA appears 4.91 times less on resumes, suggesting that it's worth considering including this skill if you possess the experience.
Although you'd probably love to load up your resume with every possible keyword you can, employers tend to look for the things they specify in the job description. Our analysis suggests that highlighting too prominently a term like Accountable which appears 0.37 times less often than in job descriptions for a Bilingual Customer Service Representative position indicates that highlighting this on your resume may not be a great way to get noticed.
Unless your resume has a good density of the following skills and experience listed, you may not be considered for the role of Bilingual Customer Service Representative. Make sure to include a strong showing for the following keywords on your resume:
- Inbound Calls
- Multi Tasking
- Detail Oriented
- MS Office
- Outbound Calling
- Data Entry
Additionally employers frequently list the following as desirable qualities in a Bilingual Customer Service Representative candidate, but they are far less common on most resumes:
- French Speaking
- Customer Service
- English Speaking
- Spanish Speaking
- Communication Skills
Finally people who held the position of a Bilingual Customer Service Representative and list it on their resume are adding these terms that are less likely to be noticed by employers. You may want to consider downplaying these terms on your Bilingual Customer Service Representative application:
At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as a Bilingual Customer Service Representative. Get started on your journey with a new ZipRecruiter Profile today!