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General Clerk III

z SofTech Solutions, INC
Remote, OR
  • Posted: over a month ago
  • Contractor
  • Benefits: dental, medical,
Job Description

DESCRIPTION

1.Respond to inbound calls, emails, and voice mails.

2. Possess knowledge of the mortgage origination process to be able to identify, understand and categorize the caller’s request, so that accurate and complete information is provided in response.

3. Utilize a web-based knowledge database to answer policy questions and general questions from the lending industry on FHA mortgage programs.

4. Utilize the FHA Connection help guide (web-based application) and the knowledge database to trouble shoot issues with the FHA Connection system.

5. Utilize other HUD, web-based systems (i.e. SAMS and SFISnet) to assist appropriate callers.

6. Enter accurate and detailed information in a Customer Relationship Management application summarizing caller contact data, data about the nature of the request and whether or not a referral was provided.

7. Warm transfer calls that cannot be resolved to the applicable Homeownership Center (HOC).

8. Handle back-up calls from the general public.

9. Perform miscellaneous job-related duties as assigned.

Knowledge, Skills, and Abilities Required:

  • Knowledge of FHA home mortgage programs and mortgage finance terminology
  • Strong interpersonal skills and customer service skills
  • Ability to effectively navigate a computer Customer Relationship Management application, related websites and support tools
  • Effective written and verbal communication skills
  • Ability to analyze and solve problems
  • Ability to manage time effectively

Benefits

Company provide Fringe Benefits

REQUIREMENTS

Minimum CSR experience requirements:

  • Three to five years of residential mortgage finance experience (origination experience strongly preferred).
  • Two to four years of college, or equivalent work experience.
  • Two years of customer service or contact center experience.

Job Types: Full-time, Contract

Benefits:

 

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

 

Schedule:

 

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Overtime

 

Work Location: One location

Company Description
z SofTech Solutions is a Technology Company in DC and other locations.

z SofTech Solutions, INC

z SofTech Solutions is a Technology Company in DC and other locations.

Address

Remote, OR
USA

Industry

Business

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