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Remote Online Customer Service Agent - Work From Home

wrrk.com Savannah, GA
  • Expired: 5 days ago. Applications are no longer accepted.

In order to be considered for a position, you must apply here:

https://www.wrrk.com/i/job/customer_service_professional

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At wrrk.com, we believe that every company should be able to have a world-class customer service organization at the click of a button. So that’s what we do. We are a dependable and empathetic USA- based, remote customer support team that scales with our client’s business. We have become a top-ranked customer support team for start-ups and e-commerce brands and we are looking to add top-ranked customer service professionals to our growing team.

We offer paid training and set schedules with flexible shifts available. All positions require full-time availability. All applicants must be eligible to work in the U.S.

Responsibilities:

  • Help customers via phone and/or email and online chat to ensure they have the best possible experience
  • Triage and resolve customer support inquiries/issues effectively and in a timely manner.
  • Collaborate with the wrrk team to improve processes and outcomes
  • Multitask while maintaining attention to detail and quality
  • Take ownership of issues and see them through

Skills required:

  • You must have a minimum of 1 year of online customer service experience in a high-volume, dynamic and metrics-driven environment
  • Comfortable and able to provide phone support
  • You must have access to a dedicated, quiet work space
  • Experience with Zendesk or any other helpdesk software
  • Experience with Slack or any other online communication tool
  • Remote work experience is a plus
  • Make good judgment decisions in accordance with policies and procedures.
  • Demonstrate strong attention to detail to ensure all systems, both hardware and software, are functioning properly.
  • You must be able to type quickly and accurately
  • You must be able to communicate clearly
  • You must be empathetic
  • You must be a tireless team-player
  • You must have a proven record of showing up on time
  • You are driven to solve problems
  • You demonstrate good judgment

What we offer:

  • Unique opportunity to work from the comfort of your own home while earning a regular hourly paycheck
  • Paid training
  • Set schedules – 40 hours/week with flexible shifts available
  • Career advancement opportunities, 100% of our leaderships roles come from internal promotions
  • Medical, vision and dental benefits for full-time employees

Team Member Reviews:

“Outstanding work culture with hard-working teammates who are all dedicated to helping our clients succeed.”

“I have an impact. I love that we are expected to make things better”

“Great team and caring company”

“Super thankful for the awesome culture we have here”

“Top 5 culture I’ve ever been a part of”

To be considered for a position, you must apply here:

https://www.wrrk.com/i/job/customer_service_professional

wrrk.com

Why Work Here?

Help customers in a dynamic and friendly environment. Work from home, work remote.

Dependable and empathetic, US-based customer support team. Trusted by the brands that customers love. We help companies delight millions of customers.

Address

Savannah, GA
USA