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Remote Online Customer Service Agent - Work From Home

wrrk.com Atlanta, GA
  • Expired: 6 days ago. Applications are no longer accepted.

Online Customer Service Professionals - Work From Home!

In order to be considered for a position, you must apply here:

https://www.wrrk.com/i/job/customer_service_professional

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Are you an empathetic team player who is passionate about helping people and creating joy?

Do you have an in-home workspace and experience working remotely through various online CRM’s and help-desks?

Do you love multi-tasking, working in a fast-paced environment, solving problems, researching and analyzing data?

Helping people is a team sport and we need like-minded customer service experts to join our growing team!

At wrrk.com, we believe that every company should be able to have a world-class customer service organization at the click of a button. So that’s what we do. We are a dependable and empathetic USA- based, remote customer support team that scales with our client’s business. We have become a top-ranked customer support team for start-ups and e-commerce brands and we are looking to add top-ranked customer service professionals to our growing team.

We are a metrics-driven, results-oriented team providing customer service as well as technical support to brands customers love. As wrrk Customer Service Pro’s we represent multiple brands and products and must adapt to a variety of new and familiar online platforms and processes on a monthly, weekly, and daily basis.

We offer paid training and set schedules with flexible shifts available. All positions require full-time availability. All applicants must be eligible to work in the U.S.

Responsibilities:

  • Help customers via phone and/or email and online chat to ensure they have the best possible experience
  • Triage and resolve customer support inquiries/issues effectively and in a timely manner.
  • Collaborate with the wrrk team to improve processes and outcomes
  • Multitask while maintaining attention to detail and quality


Skills required:

  • You must have a minimum of 1 year of online customer service experience in a high-volume, dynamic and metrics-driven environment
  • Comfortable and able to provide phone support
  • You must have access to a dedicated, quiet workspace
  • You must be a self-starter with the skill set to complete and pass fast-paced, self-guided technical training.
  • Experience with online Helpdesk or CRM software
  • Experience with a remote online communication tool
  • Remote work experience is a plus
  • Make good judgment decisions in accordance with policies and procedures.
  • Demonstrate strong attention to detail to ensure all systems, both hardware and software, are functioning properly.

What we offer:

  • Unique opportunity to work from the comfort of your own home while earning a regular hourly paycheck
  • Paid training
  • Set schedules – 40 hours/week with flexible shifts available
  • Career advancement opportunities, 100% of our leaderships roles come from internal promotions
  • Medical, vision and dental benefits for full-time employees

Team Member Reviews:

“Outstanding work culture with hard-working teammates who are all dedicated to helping our clients succeed.”

“I have an impact. I love that we are expected to make things better”

“Great team and caring company”

“Super thankful for the awesome culture we have here”

“Top 5 culture I’ve ever been a part of”

wrrk.com

Why Work Here?

Help customers in a dynamic and friendly environment. Work from home, work remote.

Dependable and empathetic, US-based customer support team. Trusted by the brands that customers love. We help companies delight millions of customers.

Address

Atlanta, GA
USA