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Online Customer Support Agent, Work from home

wrrk.com Lubbock, TX
  • Expired: 28 days ago. Applications are no longer accepted.

You must fill out an application to be considered:

https://www.wrrk.com/i/signup/

At wrrk.com, we believe that every company should have a world-class customer service organization. So we built an on-demand customer service team.

We recruit and qualify top Customer Service Professionals from across the world (we call them Pros for a reason), who will delight our clients’ customers night and day, via email, chat, and phone support.

Visit our website to learn more about what we offer our clients: www.wrrk.com

What you will be doing:

  • Provide world-class, empathetic support by answering customer inquiries via email, chat, and phone.

  • Help customers efficiently and empathetically with a wide-range of inquiries

  • Work closely with your team and clients to help the organization improve

  • Communicate with internal teammates, clients, and account managers about services and trends in order to resolve customer inquiries and exceed service delivery standards.

Who you are:

  • >1 year of online customer service experience.

  • E-commerce experience a plus

  • Remote work experience is a plus

  • Familiarity using customer service software like Zendesk, Shopify and Returnly

  • You have a dedicated, quiet work space

  • You are willing and able to provide phone support

  • Strong writing skills, in command of voice, accuracy, and speed.

  • Strong speaking skills, in articulation, clarity, and compassion.

  • You are empathetic and committed to maintaining empathy in all customer interactions.

  • You enjoy working in a fast-paced environment, and can multi-task effectively to get the job(s) done.

  • You show up; you have a demonstrated history of consistent attendance.

  • You are a professional; in all interactions, even during highly challenging customer conversations.

  • You are highly comfortable in many software environments; whether it's Zendesk, or an app you've never used before -- you're able to find your bearings quickly.

  • You get things done.

  • You hold an intense attention to detail.

wrrk.com

Why Work Here?

Help customers in a dynamic and friendly environment. Work from home, work remote.

Dependable and empathetic, US-based customer support team. Trusted by the brands that customers love. We help companies delight millions of customers.

Address

Lubbock, TX
USA