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Online Customer Service Agent - REMOTE

wrrk.com Charlotte ,NC
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

Remote Customer Service Professionals - Work From Home!
To be considered for the position, you must apply here:
https://www.wrrk.com/i/job/customer_service_professional
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We are looking for motivated, tech-savvy, detail-oriented customer service representatives with strong communication skills, to provide our clients and their customers with the best possible customer experience.

We offer paid training and set schedules with flexible shifts available. All positions require full-time availability. US-based applicants only (Must reside in TX, GA, AZ, CO, OH, NC, LA, PA, TN, MO)

What that means:

  • Help customers via phone and/or email and online chat to ensure they have the best possible experience
  • Triage and resolve customer support inquiries/issues effectively and in a timely manner.
  • Collaborate with the wrrk team to improve processes and outcomes
  • Multitask while maintaining attention to detail and quality
  • Take ownership of issues and see them through


What you will need:

  • You must have a minimum of 1 year of online customer service experience in a high-volume, dynamic and metrics-driven environment
  • Comfortable and able to provide phone support
  • You must have access to a dedicated, quiet workspace
  • Experience with online CRM’s and Helpdesk software.
  • Strong data entry/typing skills (50+ WPM preferred)
  • Excellent verbal and written communication skills with strong attention to detail and grammar.
  • Make good judgment decisions in accordance with policies and procedures.
  • Well rounded technology capability to ensure all systems, both hardware and software, are functioning properly.


What we offer:

  • Unique opportunity to work from the comfort of your own home while earning a regular hourly paycheck
  • Paid training
  • Set schedules – 40 hours/week with flexible shifts available
  • Career advancement opportunities, 100% of our leaderships roles come from internal promotions
  • Medical, vision and dental benefits for full-time employees


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To be considered for the position, you must apply here:
https://www.wrrk.com/i/job/customer_service_professional

Company Description
Dependable and empathetic, US-based customer support team. Trusted by the brands that customers love. We help companies delight millions of customers.

wrrk.com

Why Work Here?

Join our growing team! Help customers in a dynamic and friendly environment.

Dependable and empathetic, US-based customer support team. Trusted by the brands that customers love. We help companies delight millions of customers.

Address

Charlotte, NC
USA