Skip to Main Content
← Back to Jobs

Customer Service Representative - Work From Home

wrrk.com Macon, GA
  • Expired: over a month ago. Applications are no longer accepted.

Full- Time Customer Service Agents - Work From Home!

In order to be considered for the position, you must apply here:

https://www.wrrk.com/i/job/customer_service_professional

------

We are a top-ranked customer support and management solutions team. We offer the unique opportunity to work from the comfort of your own home while earning a regular hourly paycheck. We offer paid training and set schedules with flexible shifts available.

At wrrk.com, we believe that every company should be able to have a world-class customer service organization, without having to build it all from scratch. So that’s what we do.

We source, hire, and train, the top 1% of U.S. based customer service professionals. And then, together, we work with our team of customer service professionals to delight our clients’ customers.

This is a full-time position. All applicants must be eligible to work in the U.S.

Due to recent growth, we have multiple full-time positions available and all of our roles are work from home. We are seeking U.S. based professional, dependable, and empathetic customer service professionals to join our remote team!

Responsibilities:

  • Help customers via phone and/or email and online chat to ensure they have the best possible experience
  • Promptly answers all telephone calls with the approved answer phrase and in a courteous manor.
  • Triage and resolve customer support inquiries/issues effectively and in a timely manner.
  • Collaborate with the wrrk team to improve processes and outcomes
  • Multitask while maintaining attention to detail and quality
  • Take ownership of issues and see them through
  • Skills required:
  • You must have a minimum of 1 year of online customer service experience in a high-volume, dynamic environment providing phone support.
  • Comfortable and able to provide phone support
  • You must have access to a dedicated, quiet work space
  • Experience with Zendesk or any other helpdesk software
  • Experience with Slack or any other online communication tool
  • Remote work experience is a plus
  • Make good judgment decisions in accordance with policies and procedures.
  • Demonstrate strong attention to detail to ensure all systems, both hardware and software, are functioning properly.
  • Handle sensitive and proprietary information, in doing so, remain confidential
  • You must be able to type quickly and accurately
  • You must be able to communicate clearly
  • You must be empathetic
  • You must be a tireless team-player
  • You must have a proven record of showing up on time
  • You are driven to solve problems
  • You demonstrate good judgement

What we offer:

  • Unique opportunity to work from the comfort of your own home while earning a regular hourly paycheck
  • Paid training
  • Set schedules – 40 hours/week with flexible shifts available
  • Career advancement opportunities, 100% of our leaderships roles come from internal promotions
  • Medical, vision and dental benefits for full-time employees

To be considered for the position, you must apply here:

https://www.wrrk.com/i/job/customer_service_professional

wrrk.com

Why Work Here?

Help customers in a dynamic and friendly environment. Work from home, work remote.

Dependable and empathetic, US-based customer support team. Trusted by the brands that customers love. We help companies delight millions of customers.

Address

Macon, GA
USA