REMOTE WFH CUSTOMER SERVICE REP.
- Expired: 6 days ago. Applications are no longer accepted.
Customer Service Associates perform a variety of support tasks to offer exceptional service to customers. Their duties and responsibilities often include:
- Listening to customers’ concerns and handling complaints and returns
- Giving detailed explanations of services or products
- Working with a sales team to create better methods to address customer complaints
- Reviewing customer accounts and transactions while resolving issues
- Communicating with customers in-person, through email or chat, over the phone or on social media
- Receiving orders, calculating charges and processing payments
- Monitoring customer satisfaction levels
- Referring customers to superiors when necessary
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