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Customer Service Specialist - Sales

voestalpine Bohler Welding USA Sugar Land, TX
  • Posted: 6 days ago
  • $16 to $18 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

TASKS & RESPONSIBILITIES:

· Develops and maintains relationships with customers and sales representatives

· Maintains tasks and call-reports into C4C

· Manages Inbound ACD calls

· Provides First Call Resolution when possible

· Answers emails within 8 hours

· Makes Customer call backs within 8 hours

· Performs same day order entry in SAP

· Supports Backup inbound for calls and order entry

· Supports Credits and Returns

· Manages Email to Customer for Order confirmations

· Manages Tele-Sales activities related to Campaigns

· Handles research on issues not able to be answered by inbound

· Reviews and pro-actively solves the Order Backlog

· Supports the optimization of internal order desk processes

· Ensures quality and speed of the quotation process

· Ensures correct offers, offer follow-up and order entry into SAP – Offer closures once PO received

· Recommend and manage improvements to automate processes, improve customer satisfaction and decrease costs.

· Manages customer relationship management

· Develops and delivers key initiatives to improve processes and customer service delivery.

· Manages the Customer Care Process to support Customer Satisfaction

· Provides certs not available to Inbound

voestalpine Bohler Welding USA

People are what make the difference at voestalpine. People who produce, process and refine high-quality steel products in flexible, specialized companies around the world. People who make our customers’ challenges their own. People with a never-ending drive to search for an even better solution. It’s people like you who keep voestalpine one step ahead. Who We Are With over 100 years of experience, voestalpine Böhler Welding is the global top address for the daily challenges in the areas of joint welding, wear and corrosion protection as well as brazing. Customer proximity is guaranteed by more than 40 subsidiaries in 25 countries, with the support of 2,200 employees, and through more than 1,000 distribution partners worldwide. And with individual consultation by our application technicians and welding engineers, we make sure that our customers master the most demanding welding challenges. voestalpine Böhler Welding offers three specialized and dedicated brands to cater our customers’ and partners’ requirements.

Address

1601 Gillingham Ln, Suite 110, Sugar Land, TX 77478
Sugar Land, TX
77478 USA

Website

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