Customer Service Representative
- $20 to $21 Hourly
- Contractor
This is remote work (local to Pittsburgh, PA or Camphill PA)
- Receive inbound calls; calls may involve claims status, eligibility and benefit information; proficient computer skills required. Will take both Member and Provider calls. Will be trained on the Avaya system.
- Bilingual Spanish speaking candidates are welcome and encouraged to apply
- This is high energy role and requires individuals who can adapt to changes quickly
- Will work in a fast pace environment
- Must have empathy and the ability to control conversation/call
- High school/GED required
- Must have customer service experience
- Call center experience preferred (this is a high call volume position) (Preferred - Health Insurance Call Center Experience)
- Soft skills are very important to this role and require a level of professionalism and caring.
- Attendance is critical. You should plan to not miss any time during the first three months of the assignment due to the pace of the training class. Missing three days of training could result in immediate termination.
- Must be able to work any shift between 8:00AM - 8:00PM
- Must be open to working the 11:30AM - 8:00PM shift
SGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions.
SGS has been awarded and acknowledged by leading MSP’s (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.
Software Galaxy Systems is an award-winning Contingent Workforce Services firm providing broad range of services through delivery platform.
Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape. SGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions. SGS has been awarded and acknowledged by leading MSP’s (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.
Address
sgsconsulting
Pittsburgh, PAIndustry
Business
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