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MSP Field Systems - Technical Alignment Manager (TAM) / Net Admin
predictiveIT Tampa, FL

MSP Field Systems - Technical Alignment Manager (TAM) / Net Admin

predictiveIT
Tampa, FL
Expired: over a month ago Applications are no longer accepted.
  • $50,000 to $70,000 Yearly
  • Vision , Medical , Dental , Life Insurance , Retirement
  • Full-Time
Job Description

Do you have an obsession in making sure things are done consistently and thoroughly? Are you tired of managing only one network or one company’s systems and looking for a bigger challenge? With us, you will have the opportunity to manage between 10-15 small business networks and be able to dig in and identify problems that could cause recurring issues and be the one to fix it.

predictiveIT offers IT professionals a career opportunity in which they are rewarded with highly competitive compensation, which they can increase through personal and team performance. In addition, predictiveIT has great benefits, fast pace working environment with positive leadership who acknowledge and appreciate their team members!

Overview:

predictiveIT is currently seeking a career oriented, self-motivated, and dedicated IT professional to join our team as a Hybrid TAM. The TAMs primary responsibility is to be the outsourced IT for several small and medium sized businesses around the Tampa Bay metro area. The goal of this position is to ensure that the technology environments of your named accounts are operating in best practice standard. Furthermore, the TAM will have monthly alignments to complete for their accounts and escalated onsites. The work would include performing best practice reviews, basic installs and upgrades, escalated onsite support and regular systems maintenance. The position is a hybrid position with the ability to work from home on Mondays and Fridays if no customer onsites are needed after your first 90 days are completed.

SUMMARY OF RESPONSIBILITIES

·Works independently but at the direction of the Field Operations Manager.

·Will develop and contribute to all client documentation, asset management and network diagrams.

·Will identify new technology recommendations and Professional Services opportunities and report them to the Field Operations Manager and provide presales support as needed.

·Ensure work is completed as per best practices.

·Responsible for identifying when requests should be billable rather than “block hours” and notifying the Field Operations Manager.

·Responsible to be our “Best Practices” champion for both our clients and internally.

·Technical Alignment Management (TAM): My IT Process reviews for clients

·Creating tickets for remediation items found while doing client TAM reviews

·Meet and exceed monthly, quarterly, and yearly metrics including but not limited to: Complete every on site, 120 hours of billable time monthly, complete best practice assessments monthly.

·Responsible for developing an “owner” mentality for the client environments that are assigned to them. This includes being knowledgeable of the client’s entire environment and ticket history.

·Creates “Statement of Work” for projects as needed.

·Will follow written statement of work, or update project tasks as directed. Will not vary from prescribed plan without written approval.

·Will keep stakeholders and the Field Operations Manager updated on status changes in project.

·Will not exceed a project's quoted time without approval of both the Field Operations Manager and the client main contact/representative.

·Responsible for participating in the “On-Call” rotation and conducting oneself per our “On-Call” policies and procedures.

REQUIRED QUALIFICATIONS

  • College Degree or 3+ years of relevant work experience
  • 3+ years consulting and / or customer management experience in the technology field.

OTHER QUALIFICATIONS

Familiarity with one or more of the following:

  • Managed IT Services
  • VMware and virtualization
  • Windows based server configuration and implementation (domain controller, DHCP, DNS and file servers)
  • Cisco switches, ASA and Meraki
  • Hosted / Cloud application
  • Managed Hosting
  • Infrastructure Services

ADDITIONAL SKILLS

  • Industry Specific Technical certifications such as Cisco, VMware, Dell, etc..
  • Healthcare industry specific knowledge such as HIPPA, ect.
  • Experience speaking and presenting to C-level and management staff
  • Strong analytical skills
  • Excellent communication skills both verbal and written, and presentation skills
  • Strong leadership skills; ability to create an effective work environment and help build team spirit
  • Ability to understand detailed processes and make improvements to processes
  • Easily builds rapport and trust with others
  • Ability to work collaboratively with cross functional departments and work with multiple layers of management including executive level
  • Well organized and ability to multi-task

BENEFITS:

As a part of your total compensation, predictiveIT provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. Here is a sample of what we offer for full-time employees.


INSURANCE

Medical, Dental, Vision, and Life Insurance


PAID TIME OFF

Vacation, Personal Time, Sick Time, and Holidays


INVESTMENTS

401K and Flexible Spending Accounts

Company Description
predictiveIT is a leading Managed IT & CyberSecurity Services Provider based in Tampa, FL. that has been servicing businesses locally, nationally and internationally since 2004. predictiveIT is growing 20% year over year, and expect to increase that growth rate over the next 5 years. We have a great team, great culture, great clients and a leadership team that really cares about our people. predictiveIT provides excellent benefits including covering 100% of the cost of our employees’ health coverage and a generous 401k match. We are looking for driven individuals, who love working with a team, are passionate about customer service, value team success over individual achievement and who constantly want to improve.

If you naturally align with our core values, we look forward to meeting you!
We take servicing our clients personally!
We strive to do, and be the best at whatever we do!
We are committed to being proactive, so we don’t have to be reactive.
We give solutions not excuses.
We are Accountable in everything we do.
We value Results over Activity.
We are committed to Constant and Never-ending Improvement.
We always work smart, but will work hard when needed.
We have a Passion for this work!
We say what we do and do what we say!
Why Work Here?
Competitive pay, meaningful work, fun culture, learn & grow daily and be part of a great team!!

predictiveIT is a leading Managed IT & CyberSecurity Services Provider based in Tampa, FL. That has been servicing businesses locally, nationally and internationally since 2004. predictiveIT is growing 20% year over year, and expect to increase that growth rate over the next 5 years. We have a great team, great culture, great clients and a leadership team that really cares about our people. predictiveIT provides excellent benefits including covering 100% of the cost of our employees’ health coverage and a generous 401k match. We are looking for driven individuals, who love working with a team, are passionate about customer service, value team success over individual achievement and who constantly want to improve. If you naturally align with our core values, we look forward to meeting you! We take servicing our clients personally! We strive to do, and be the best at whatever we do! We are committed to being proactive, so we don’t have to be reactive. We give solutions not excuses. We are Accountable in everything we do. We value Results over Activity. We are committed to Constant and Never-ending Improvement. We always work smart, but will work hard when needed. We have a Passion for this work! We say what we do and do what we say!

Address

predictiveIT

600 N. Willow Ave

Tampa, FL
USA

Industry

Business

Website

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