Customer Service Representative

pisauna

Londonderry, NH

Expired: over a month ago Applications are no longer accepted.

Full-Time

Job Description

A Customer Service Representative, or Customer Help Representative, is responsible for engaging with customers on behalf of their company. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers.

Customer Service Representative duties and responsibilities

A Customer Service Representative’s duty is to support customers. This main responsibility covers lots of duties, such as:

• Providing introductory information to new customers
• Ensuring that customers are satisfied with products or services
• Following up with clients or customers to check that they’re still satisfied with any purchases
• Letting customers or clients know about additional products or services
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns
• Troubleshooting common issues with a product or service
• Working with a team of CSRs and other departments to find appropriate solutions

Customer Service Representative skills and qualifications

Customer Service Representatives need a variety of skills and qualifications to succeed, including

• Interpersonal and customer service skills
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Ability to answer a high volume of calls and/or emails daily
• Ability to share work among a customer service team
• Attentiveness and patience
• Time-management skills
• Ability to find the positive in any situation