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IT Support Engineer

onIT Siloam Springs, AR

  • Posted: over a month ago
  • Full-Time
  • Benefits: medical, vision, 401k, dental,
Job Description

 

The Role:

onIT, a subsidiary of Solve, is seeking a support engineer to serve our ever-expanding customer base. You will work with a customer-focused local support team responsible for providing Tier 1 support for servers, desktops, networking, and distributed computing platforms. This includes providing onsite and remote support for incident management, system monitoring, backup and recovery of systems, system management and patching, project planning and implementation, and reporting.

The Fit:

  • Effectively communicate technical concepts to diverse audiences
  • Customer service with a sense of urgency
  • Creative problem-solver
  • Self-starter
  • Share and receive feedback within the team
  • Driven to resolve issues
  • Organized multitasker

You will be working with:

  • Microsoft Products (Windows 10, Windows Server, Office, etc.)
  • Networking architecture and the OSI Model
  • Printer troubleshooting and networking
  • Virus removal and prevention
  • Troubleshooting hardware/software issues
  • Hardware: Servers, desktops, laptops, storage appliances, switches, firewalls

Keys to Success:

  • Focus on providing excellent customer experience
  • Microsoft or industry certifications
  • Experience with Windows Server platforms
  • Network experience and certifications
  • Experience with Mac environments
  • Experience with Exchange Server/Office 365
  • Experience with Azure and/or AWS hosted services
  • 2 plus years experience in a support role
  • College degree preferred
Company Description
onIT is a team of customer oriented technology professionals in Northwest Arkansas that specializes in Managed Service IT services. onIT provides proactive monitoring, network and server management, project support, project staff augmentation, and a virtual help desk. Our team is passionate about helping businesses be successful through technologies and providing an excellent customer experience.

onIT

Why Work Here?
Excellent work atmosphere, and great company culture

onIT is a team of customer oriented technology professionals in Northwest Arkansas that specializes in Managed Service IT services. onIT provides proactive monitoring, network and server management, project support, project staff augmentation, and a virtual help desk. Our team is passionate about helping businesses be successful through technologies and providing an excellent customer experience.

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Address

500 S Mt Olive

Siloam Springs, AR
USA

Industry

Technology

Website

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