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Customer Experience Specialist

NBKC Bank Kansas City ,MO
  • Expired: March 09, 2020. Applications are no longer accepted.
Summary Description

nbkc isn’t your average bank. We take your traditional financial institution and make it better. Personal checking and savings accounts, home loans, business accounts — we do all of that. We’re cool about it, though.

We know what we offer our customers is only as good as the people behind the scenes who keep it going. That’s why we make sure you’re supported and encouraged along the way. You’ll work with awesome people in a fun and forward-thinking environment and accomplish plenty of things you’ll wanna brag about.

We are currently looking for a Customer Experience Specialist to join our rockstar Customer Experience team. Check out the details below.

What you’ll do

•Answer and direct all incoming phone calls. Calls may consist of topics regarding basic balance inquiry questions, reordering checks for customers, CD rate inquiries, basic products and accounts offered, basic debit card questions, online application status, holds, and basic online banking questions.
•Assist customers with inquiries and/or problem resolution in a professional and composed manner utilizing the Bank’s customer service standards with both internal and external customers.
•Verifies appropriate and required customer information prior to releasing bank account data
•Use computerized systems for customer authentication, information gathering/validation and processing business as usual, as well as exception transactions.
•Works independently and utilizes effective problem solving skills to resolve issues; effectively uses position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments, and overrides.
•Communicates potential issues and solutions related to payments risk in the digital banking environment.
•Possess ability to perform within a complex, multi-functional technical environment.
•Actively identifies customer’s current and future financial needs.
•Ensures all bank policies and procedures are followed for all duties of the position
•Researches and resolves problems and responds to customer inquiries. Must possess superior problem solving skills.
•Ability to assess risk, exercise discretion and handle sensitive and confidential issues.
•Follows all applicable laws and regulations.
•Performs other duties and projects as assigned.

What you’ll bring

•High School Degree or equivalent
•Banking or customer relationship/sales experience
•Must be a team player who can work with a team of individuals to perform a variety of tasks, working toward common branch and bank objectives.
•Knowledge of retail products/services and bank regulations/compliance, preferred
•Strong knowledge of Microsoft Office applications
•Excellent customer service skills
This position will require availability Monday-Friday 7am- 7pm.

Bonus Points
•Ability to identify customer needs
•Strong sales orientation
•Strong number orientation and accuracy with detail orientation
•Ability to perform essential functions of the job with or without accommodation
•Must have excellent verbal and written business communication skills
•Must have solid computer skills

Our Hiring Process
After our HR team reviews your application and feels you’re a potential fit we will reach out with next steps. Things move fast at nbkc bank, and we work hard to meet our candidates on their time- sometimes that’s a phone screen, video interview, or even a cup of coffee before coming in to check out our space and meet our team. We are committed to keeping you updated along the way.

Here’s what you can look forward to when you join our team:
•Take care of yourself and your family with our comprehensive health coverage
•Save more for your future with our 401k retirement savings plan + a sweet company match with immediate vesting.
•Enjoy 4 weeks of paid time off, 10 paid holidays, and 8 paid volunteer hours per year
•Spend time bonding with your family with paid parental leave options

•On-site gym facilities, personal trainer, and yoga instructor will get you moving
•On-site flu shots and health screenings make it easy to stay healthy
•Professional coaching and learning sessions help you build the career you want

Working here:
•Casual dress code and work environment let you be yourself
•Arcade games and open spaces to meet and work on every floor keep your brain moving
•Flexible schedules let you take care of what you need to in and out of the office
•Enjoy a $1000 travel voucher or an extra week of PTO for your 5-year anniversary
•Take a 4-week paid sabbatical for your 10-, 18-, and 25-year anniversaries

Awards + Accolades
We’ve been named one of KC’s Best Places to Work by Glassdoor in 2019 and the KCBJ in 2017, 2018,& 2019 ( yes, that’s a three-peat)... won a Glassdoor Top-Rated CEO Award, are Health KC Platinum certified, and were nominated as one of KCBJ’s coolest office spaces in town.
Our customers love us too. All our 5-star reviews? We know that’s a direct result of our employees feeling supported, valued, and invested in everything they do at nbkc.
Needless to say... people really like working here.

And we think you will too.

Join us to find out!

nbkc bank is an Equal Opportunity-Affirmative Action Employer – Minority/Female /Disability / Veteran / Gender Identity / Sexual Orientation



Kansas City, MO