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Customer Service/Sales Executive: Shape the Future of Healthcare

mynurse.ai Sacramento ,CA
  • Posted: over a month ago
  • $40,000 to $75,000 Yearly
  • Full-Time
Job Description

We’re looking for a professional and experienced Customer Service Executive to join our team full-time. The day-to-day responsibilities include being on our service frontline; speaking to, or responding to online inquiries, enrolling and engaging new members, and addressing questions about our program. You will be responsible for responding to inbound and outbound customer inquiries. You will use research, empathy and critical thinking to help provide issue resolution. You’ll be an integral part of our team and culture, and will collaborate and help the clinical and sales teams with administrative tasks and contribute to always improving our services. This is a remote position available to anyone in the California area. On-target salary is $75k/yr, $40k base + $35k commissions/bonuses. 

 

Must-have:

  • 5+ years of customer service/sales experience with positive customer feedback statistics

  • Ability to multitask between sales, customer service, and marketing

  • Ability to support members across multiple communication channels, i.e. phone, email, chat, FB

  • Comfortable using online tools such as Google Docs/Sheets, CRM, Asana/Trello, Google Meet, Zoom

  • Motivated to help improve the health of our members

  • Open to a dynamic work environment

  • An entrepreneurial growth mindset--for your own personal growth as well as our team

  • A quiet, comfortable environment to work

  • Time management skills, strong ability to complete tasks on time and go beyond meeting standard targets

  • Be motivated to exceed NPS customer service targets

  • Be collaborative and willing to be part of and shape our amazing work culture

Bonus points:

  • Experience working with an elderly population

  • Experience supporting consumer technology solutions

  • Experience in healthcare

  • Bilngual

Company Description
mynurse.ai is a fast-growing, innovative, digital health company based in Northern California that helps medical clinics improve the quality of care for seniors with chronic conditions.

Our company has been named a 2020 UCSF Rosenman Innovator, won the Berkeley Skydeck Pitch Competition, participated in the 500 Startups Accelerator Program in San Francisco, received a Sutter Health Innovation Grant, and won the 2020 Startup Pitch competition sponsored by Healthcare Information & Management Systems Society (HIMSS) NorCal. And... and we’re just getting started...

We provide seniors with digital devices to monitor their progress between office visits. Our clinical staff supports these patients through behavioral interventions to help patients build healthy habits and collaborate with the patient’s doctors.
We are currently partnering with physician networks like Sutter Health’s Independent Physician Association (IPA) and other clinics in California.

We’re changing the way healthcare is delivered. Our technology makes quality care convenient for patients and providers. If you’re motivated and ready to shape future of healthcare, this is the job of your dreams. :)

mynurse.ai

Why Work Here?

Your dream job :)

mynurse.ai is a fast-growing, innovative, digital health company based in Northern California that helps medical clinics improve the quality of care for seniors with chronic conditions. Our company has been named a 2020 UCSF Rosenman Innovator, won the Berkeley Skydeck Pitch Competition, participated in the 500 Startups Accelerator Program in San Francisco, received a Sutter Health Innovation Grant, and won the 2020 Startup Pitch competition sponsored by Healthcare Information & Management Systems Society (HIMSS) NorCal. And... and we’re just getting started... We provide seniors with digital devices to monitor their progress between office visits. Our clinical staff supports these patients through behavioral interventions to help patients build healthy habits and collaborate with the patient’s doctors. We are currently partnering with physician networks like Sutter Health’s Independent Physician Association (IPA) and other clinics in California. We’re changing the way healthcare is delivered. Our technology makes quality care convenient for patients and providers. If you’re motivated and ready to shape future of healthcare, this is the job of your dreams. :)

Address

Sacramento, CA
USA

Website

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