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Customer Support Representative - Technical Experience Preferred!

mindSTART Austin ,TX
  • Posted: over a month ago
  • $15 Hourly
  • Full-Time
  • Benefits: 401k, dental, life_insurance, medical, vision
Job Description

mindStart (gomindstart.com) offers customer support solutions to startups around the world by partnering with some of the latest consumer technology product companies.  We are growing and adding new members to our operations team.

We are looking for people who are passionate about helping others, love the latest technology, and are eager to join a dynamic team.  Experience with technology is a plus!

We are hiring for the following schedules:

  •  Monday - Friday 8:00am - 5:00pm
  • Tuesday - Saturday 11:00 - 8:00
  • Wednesday - Sunday 11:00 - 8:00
  • Sunday - Thursday 11:00 - 8:00

What you'll do:

Support customers via phone, email, chat, and social media.

Provide all aspects of support including tech support (ie Bluetooth, wifi, network frequencies, etc.) and customer service (returns, exchanges, general questions, etc.)

Become a product and process expert

You'll be helping to build a brand through engaging customer interactions

Who you are:

Passionate about helping others through empathy and understanding

Friendly, self-motivated and a natural problem solver

Outstanding written and verbal communications skills

Able to embrace change and willing to adapt along with our clients

Previous customer support (service and technical) experience is highly preferred

Experience with CRMs, specifically Zendesk, Zoho and Salesforce

Basic computer proficiency, including G Suite platforms

What we offer:

Competitive salary - $15/hour with overtime opportunities

Excellent benefits package including medical, dental, vision, 401(K), and more

Team events, company parties, and catered lunches

Interested?  In your reply, please include the following:

  •  Resume
  •  Desired Shift

Come join our growing team!

 

 

Company Description
Based in Austin, Texas, we provide super friendly, highly knowledgeable support to the world’s leading companies. We're big enough to have the experience and knowledge to support your clients, but small enough to provide the individual solutions needed. And, we're always seeking ways to engage with your customers the way they prefer - which is often via self-service solutions.

mindSTART

Why Work Here?

Great benefits package, awesome team members, fun office environment, supportive leadership and beautiful office overlooking the lake!

Based in Austin, Texas, we provide super friendly, highly knowledgeable support to the world’s leading companies. We're big enough to have the experience and knowledge to support your clients, but small enough to provide the individual solutions needed. And, we're always seeking ways to engage with your customers the way they prefer - which is often via self-service solutions.

Address

6300 Bride Point Parkway
Austin, TX
USA

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