Solution Delivery Specialist - Virtual/Remote
- Expired: over a month ago. Applications are no longer accepted.
mPulse's Solution Delivery Specialists are the in-house experts on how the product works. They own the implementation process from start to finish and provide a quality experience for the client while working with internal teams to do so. As a Solution Delivery employee, you are responsible for onboarding new clients to mPulse, owning the product configuration, product integration and educational training on how to use the platform. The Solution Delivery team has the mission to create customers for life by enabling clients to use our product effectively and confidently. As an employee, you will also have a unique say in what will and will not work for our clients: you will partner with sales, Account Managers, product, engineering and the behavioral data science team to work together in creating an outstanding client experience.
*This will be a remote position with options to work in the MN or CA office.
Benefits
Medical insurance, Dental insurance, Vision insurance, Prescription drug coverage, 401K, 401K with company match, Life Insurance, Health Spending Account (HSA), Flex Spending Account (FSA), Flexible work schedule, Paid holidays, Paid time off, Bereavement leave, Employee Referral Program, Parking available
Culture
mPulse Mobile is reimagining health engagement to inspire healthier lives and deeper relationships between healthcare organizations and their consumers. Healthcare's leading Conversational AI platform combines with award-winning health education for the streaming age to deliver tailored digital health engagement that educates and activates healthcare consumers. With over a decade of experience, 100+ healthcare customers and more than 300 million conversations annually, mPulse Mobile has the data, the expertise and the solutions to drive healthy behavior change.
- Enjoy Flexible PTO and flexible work hours
- Hybrid, remote-first working model with quarterly team meetings (travel paid by mPulse)
- Two office locations: Encino, CA and Minneapolis, MN
- mPulse Mobile covers 100% of employee only premiums for selected plans as well as 25% dependent coverage
- Full Vision and Dental – Dental and Vision individual premiums paid by mPulse
- 401K Program with a 4% match
- 3 Weeks Paid Maternity/Paternity Leave
- Wellness and Work from Home stipend
- Virtual Happy Hours & events
- Weekly All-Hands meetings giving regular access to leadership
- Several team interest groups including: Diversity, Inclusion, & You committee, Culture Club, and mPulse Mobilize
- Laptop fitness station in LA Office
- Ping pong conference table and Foosball
- Free snacks and drinks
Responsibilities
Duties and Responsibilities:
Execute day to day tasks on behalf of clients and account management team
Maintain and support client communications as requested
Maintain and communicate expert knowledge of mPulse products and services
Lead on identifying, escalating, and resolving all client issues
Oversight and ultimate responsibility for all client implementations
Ability to understand, demonstrate, and train on client use
Create and maintain reports, processes, and presentations
Assist clients in creating, scheduling, and reporting on campaigns
Provide Project Management & Support for client implementations
Provide first level support for client inquiries and needs
Interface with other teams within mPulse to drive innovation and improvements
Assist client in identifying, planning, and achieving short & long-term strategic goals
Build strong cross-functional relationships within client accounts
Assist with technical troubleshooting as requested
Assist with internal reporting tools (Salesforce.com, Wrike, JIRA, etc.)
Skills, Abilities, and Experience:
Experience in healthcare industry preferred
Prior experience in Project Management and/or Account Management
Strong analytical skills to uncover and understand client needs
Strong attention to detail and excellent follow-up
Ability to communicate clearly, concisely, and effectively
Strong ability to learn quickly and work independently
Passionate about delivering legendary customer service
High energy, self-starter, with a pro-active approach
Ability to understand and communicate product requirements
Excellent organizational skills, ability to multi-task, and self-motivating
Technical aptitude with ability to adapt, learn quickly, and teach others
Proficient use of MS Office Suite, Salesforce.com, Wrike, JIRA, etc.
Minimum Experience:
Bachelor’s Degree
2-3 years in a people management role
Prior experience in mobile, email, app, or other communication channels
- Customer Focused
- Attention to Detail
- Independent Self-Starter
- Highly Organized
- Critical Thinker
- Problem Solver
- Excellent Communicator
- Ability to Prioritize
- Technical Aptitude
- Team Work & Collaboration
- Multi-Tasker
Requirements
US Citizen
2 years related experience
Experience leading and executing in an implementation process
Strong analytical skills to uncover and understand client needs
Experience with JIRA or any other ticketing system
Comfortable in prioritizing and delivering multiple projects and deadlines in a fast-paced, rapidly evolving organization
Ability to understand and communicate technical product requirements
Accept a background check to be performed
Minimum Bachelors Degree or Equivalent Related Work Experience
Knowledge in: Microsoft Excel
Knowledge in: Microsoft Office
Knowledge in: SQL
Equal Opportunity Employer
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
Requisition #ckvmfx6v47p1f0qp6wgc7bi2x
mPulse Mobile
Address
Cheyenne, WYIndustry
Business
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