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National Account Executive - Virtual/Remote

mPulse Mobile Huntington, WV

  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Purpose of the Role:


mPulse is looking for an All-Star National Account Executive with a desire to work with "Best in Class" Clientele in a fun, fast paced and challenging environment.

We need a smart, roll-up your sleeves, "anything to get the job done" problem solver who is looking to make an immediate impact and grow within our rapidly expanding company. Working with all of our internal terms, clients and partners to support client success and growth.

This is a client management role focused on project management, client satisfaction and client retention. This position will be responsible for developing deep relationships within client organizations, implementing mPulse software, and driving ROI for customers. Additionally, this role is responsible for gaining extensive knowledge of client strategy, the decision-making processes, and other internal factors that provide opportunity for revenue growth.

Client management role focused on client program management, project management and overall client satisfaction and retention. This position develops deep relationships within client organization that lead to increased adoption, utilization, and revenue opportunities. Gain extensive knowledge of client strategy, operational goals, internal stakeholders, decision making processes, business needs, and other internal factors that provide opportunity for product adoption and revenue growth.  

The Big Know, now part of mPulse Mobile, delivers wellbeing for the streaming age through a modern learning platform and cinematic content created with popular experts. Offering custom and licensable content solutions, The Big Know helps health innovators reach more people and lower costs to serve and improve health outcomes. Combined mPulse’s proven ability to reach and engage vital member populations with The Big Know’s learning expertise and rich media health education experiences, enabling health innovators to deliver personalized conversational experiences in preferred member channels and streaming content formats 

*This will be a remote position with options to work in the MN or CA office.

Behavioral Competencies:
  • Attention to Detail
  • Independent Self-Starter
  • Highly Organized
  • Critical Thinker
  • Problem Solver
  • Excellent Communicator
  • Ability to Prioritize
  • Team Work & Collaboration
  • Multi-Tasker with Strong Sense of Urgency

*Please note, due to the requirements of this position, responses may automatically disqualify you from moving forward in the application process. Please review minimum qualifications thoroughly before applying. 
Benefits
Medical insurance, Dental insurance, Vision insurance, Prescription drug coverage, 401K, 401K with company match, Long term disability leave, Life Insurance, Health Spending Account (HSA), Flex Spending Account (FSA), Flexible work schedule, Paid holidays, Paid time off, Bereavement leave, Phone/Internet Stipend, Employee Referral Program, Community service programs, Parking available
Culture
  • Enjoy Flexible PTO and flexible work hours
  • Full Vision, Dental and Healthcare - all individual premiums paid by mPulse!
  • 401K Program with a 4% match
  • 3 Weeks Paid Maternity/Paternity Leave
  • Weekly team lunches to celebrate victories
  • Paid Parking as well as Car Pooling incentives
  • Laptop fitness stations
  • Ping pong conference table and Foosball

Responsibilities
Duties and Responsibilities:
  • Serve as the day-to-day contact for clients 
  • Responsible for client satisfaction and account retention
  • Project Manage as well as implement newly assigned clients as well as existing business growth
  • Develop Scope and requirements for Solution Design
  • Lead all client implementations, manage new project deployments, and train stakeholders on the mPulse software 
  • Build and Lead Client UAT
  • Monitor customer programs, build reports that highlight program outcomes, and showcase results to client stakeholders 
  • Leverage a comprehensive understanding of mPulse products and services to provide recommendations to client pain-points
  • Build strong cross-functional relationships within client accounts
  • Identify new business expansion and adoption opportunities
  • Create SOWs as needed
  • Manage internal resources efficiently to achieve client and company goals
  • Interface with mPulse teams to drive innovation and collaboration 
  • Confirm programs meet regulatory requirements (HIPAA. TCPA, etc.) 
  • Lead on identifying, escalating, and resolving all client issues utilizing issues log 
  • Serve as Customer Advocate within mPulse (product, billing, etc.)
  • Identify and secure case study, outcomes, and referral opportunities from clients
  • Manage client governance with regularly scheduled client meetings
  • Understand and share industry trends, competitors, compliance
  • Demo and train existing clients on mPulse products  
  • Ensure client report delivery  
  • Consult on product innovation and improvements
  • Lead quarterly business reviews with clients with Strategic Account Director
  • Up to 30% travel

Skills, Abilities, and Experience:
  • 5+ years healthcare industry experience
  • Demonstrated success in client relationship planning, management, and strategy
  • Experience working with healthcare related technologies, data, and software(s)
  • Prior experience in cross-functional roles and team collaboration
  • Experience in mobile technologies (SMS, email, App, Push Notifications)
  • Strong analytical and problem-solving skills
  • Expertise in leading client adoption, measurement, and achievement of ROI
  • Experience in complex project management
  • Excellent organizational skills, ability to multi-task, and self-motivating
  • Technical aptitude with ability to adapt, learn quickly, and teach others
  • Proficient use of MS Office Suite (particularly Excel and PowerPoint), Salesforce.com, project management tools, JIRA, etc.
  • Excellent communication skills and highly collaborative

Requirements
5 years healthcare industry experience
Experience in complex project management
Demonstrated success in client relationship planning, management, and strategy
Experience working with healthcare related technologies, data, and software(s)
Technical aptitude with ability to adapt, learn quickly, and teach others
Experience in mobile technologies (SMS, email, App, Push Notifications)
Expertise in leading client adoption, measurement, and achievement of ROI
Strong analytical and problem-solving skills
Proficient use of MS Office Suite (particularly Excel and PowerPoint), Salesforce.com, project management tools, JIRA, etc.
Excellent organizational skills, ability to multi-task, and self-motivating
Excellent communication skills and highly collaborative
Bachelor’s Degree or 4 years combination of associates degree combines with related work experience
Knowledge in: Project Management
Knowledge in: Microsoft PowerPoint
Knowledge in: Strategic Planning
Knowledge in: Business Strategy & Analysis
Knowledge in: Salesforce software
Knowledge in: Microsoft Excel

Equal Opportunity Employer
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Requisition #cksqjdhataint0pmn3jl1fk4t

mPulse Mobile

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Address

Huntington, WV
USA

Industry

Business

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